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Getting Started

Realm Sign-In

Choose how you sign in to your Realm account using email, Google, Apple, Microsoft, passkey, or text (SMS) options on your mobile device.

The First Time You Sign In

Enter the email address used to set up your Realm account. For the system administrator, look for this account information and a clickable link in the welcome email sent just after purchase. For all other staff, this should also be in an email sent by your system administrator. If you're not sure where to find it, contact your IT department or Realm system administrator.

After Your Account is Set Up

After Your Account is Set Up There are several ways to make signing in easy.

When you select the Keep me logged in on this device option, you will remain signed into Realm on your browser, phone, or tablet for the duration of your session. This session lasts for up to 30 days or until you sign out, whichever comes first. Remember, operating system updates may also sign you out of one or more applications, requiring you to sign in again. We recommend you keep login information in a secure location such as a trusted password keeper backed up to the cloud. If you are an administrator or user with staff responsibilities who is a member of more than one site (or church), you can switch between the sites after you sign in.

Sign-in Troubleshooting (Admins)

If your congregants or parishioners have trouble logging in, they may call or contact you. You can use this chart to answer their questions.

Signing into software and apps is a source of frustration for nearly everyone who uses their phone or computers for work or pleasure. (We deal with it too!) So we've curated our collective knowledge to help you resolve these issues in your own church or parish. Visit MinistrySmart to check out our Realm user training called "Help! I can't Log In".

ProblemCauseSolution
Congregant has no login The congregant never finished setting up their account with Realm. Check their profile to see if they have an Account Email listed. If there's no account, make sure they have an email listed in Realm and send a Realm Invite.
Email invite isn't working The email invite link expires after 90 days for non-staff, and 24 hours for staff. For congregants/parishioners, send a reminder email. For staff/volunteers, contact support to reset their account status and resend the invite.
Email invite was not receivedEmail was delivered to the spam folder or wrong email address. Have them check their spam folder and whitelist Realm emails. Verify their listed email is correct.
Congregant's email is not working They are using the wrong email to log in. Compare their email to the Account Email on their profile page.
Congregant or staff/volunteer's password is not workingThe user is entering their password incorrectly. Have them turn on the view-password icon to verify their password entry as they type.

If they have forgotten their password, instruct them to click the "Forgot your password?" link to receive a password reset email. If no email is received, check the spam folder.

Other problems There might be a browser or computer issue.Have them clear their browser cookies and cache and/or reboot their computer.
Congregant's Google, Apple, or Microsoft account isn't working for RealmUsers might not be using the same Google, Apple, or Microsoft account they used for their Realm account.Ensure they are using the correct Google, Apple, or Microsoft account.

Ensure they are logged into the correct user profile on their browser, and not a shared profile.
Congregant can't log into their Google, Apple, or Microsoft accountThe password for that Google, Apple, or Microsoft account might have been updated.Have them reset their login and password for their Google, Apple, or Microsoft account to new credentials. Changes can take time to be recognized by Realm.

Email Sign-in

Signing in with your email address is the default sign-in method for Realm.

  • To sign in, you must already have a Realm account.
In order to sign in to Realm, you must first create a Realm account. Contact the Realm administrator or a member of staff for how to access the Realm sign in page and how to create an account.
Once you have a Realm account, you can then use the email address that's linked to your Realm account and your password to sign in.
Note: If you have forgotten your password, you can recover it by clicking Forgot your password? on the sign in page. We'll email you a link and you can reset it. For more information, see Password Requirements.
  1. Go to the Realm sign in page.
    Note: If you don't know the URL of the Realm sign in page, contact an administrator or staff member.
  2. In the Email Address text box, enter the email address that's associated with your Realm account.
  3. In the Password text box, enter your Realm password.
    Note: Passwords are case sensitive, so ensure that you're typing the correct uppercase and lowercase letters when entering your password.
  4. If you want to remain signed in on this device, select Keep me logged in on this device.
    CAUTION: Only use this option on a private device, such as your personal home computer. Using this option when using a shared public device creates a security risk where another individual may be able to access your account if you forget to sign out.
  5. Click Sign In.

Text Sign-In (SMS)

Learn how to sign in using text (SMS) authentication by registering your phone number, receiving a one-time code via text, and entering it to verify your identity.

  • You must register your phone number once to link it with your account's email address. After registration, you can quickly sign in using a code sent via text to your phone or tablet. See Register Your Phone For Text Sign-In (SMS)

Most people find signing in by text easier than remembering and entering an email address and password. It also enhances security by ensuring that only individuals with access to the registered phone number can sign in.

  1. If using a computer, open your browser visit onrealm.org. On the Sign-in page, click Text Message.




  2. If using your mobile device, open the app. (If signed in, click your profile photo and sign out.) Click Send a one-time code to login.


  3. We will text a one-time code to your mobile number. Enter the number as prompted and click Verify.
    One Time Code Received on Mobile DeviceEnter this Code Here
You should now be signed in.

Register Your Phone For Text Sign-In (SMS)

Learn how to register your phone number for SMS authentication, enabling you to sign in using a one-time code sent via text message.

  • You must already have an active account. If you are not sure if you have activated your account, contact your church or parish administrator.

Signing in by text involves sending a unique code to the user's registered mobile number. The user receives this code via a text message and enters it into the application to verify their identity. Most users find this easier than entering email and password. It also enhances security by ensuring that only individuals with access to the registered phone number can sign in.

You must register your phone number once to link it with your account's email address. After registration, you can quickly sign in using a code sent via text to your phone or tablet.

  1. If using a computer, open your browser visit onrealm.org.
  2. If using your mobile device, open the app. (If signed in, click your profile photo and sign out.)


  3. On the Sign In page, click Text Message.


  4. On the Sign In With One-Time Code page, click Register/Update Mobile Number.
  5. To verify who you are, enter the primary email associated with your account.
  6. On the Register Mobile Number page, Click Continue


  7. Enter the email address and password associated with your account, then click Register/Update Mobile Number.


  8. We will text a one-time code to your mobile number. Enter the number as prompted and click Verify.
    One Time Code Received on Mobile DeviceEnter this Code Here
    Your mobile device is now registered. An account can have multiple phone numbers, but each phone number can only be linked to one account.
Now that you've associated your phone number with your account email, you can log in by text in the future.

Google Sign-in

Securely link your Google account to sign into Realm.

  • You must already have a Realm account. For more information, see Email Sign-in .
  • You must be signed in to your Google account to link it to your Realm account.
If you already have a Realm account, you can link your Google account to it. Once your accounts are linked you can use Google to sign in to your Realm account.
Note: Realm does not store your Google password or login information.
  1. If you are signed into Realm, click your name in the top-right corner and select Sign Out.
  2. On the Realm Sign In page, click Continue with Google.
  3. Google automatically displays the accounts you have logged into on your device. Select one of these, or select Use another account. If you use another account, you will have to enter the sign in information for that Google account.
  4. Complete the sign in process:
    • If your Google email account matches the email associated with your Realm account, enter your Realm password to continue.
    • If your Google email does not match the email associated with your Realm account, enter both your Realm email and password to continue.

Apple Sign-in

Securely link your Apple account to sign into Realm.

  • You must already have a Realm account. For more information, see Email Sign-in .
  • You must be signed in to your Apple account to link it to your Realm account.
If you already have a Realm account, you can link your Apple account to it. Once your accounts are linked you can use Apple to sign in to your Realm account.
Note: Realm does not store your Apple password or login information.
  1. If you are signed into Realm, click your name in the top-right corner and select Sign Out.
  2. On the Realm Sign In page, click Continue with Apple.
  3. Enter your Apple id and password, then click the arrow.
  4. If you are prompted for a verification code:
    • Approve the Apple ID sign in request on your Apple device to receive the two-factor authentication code.
    • Enter this code on the sign in page.
    • Choose whether to trust the browser. If you trust the browser, you will not have to sign in with a verification code the next time.
  5. Click Continue.
  6. Choose whether to share or hide your email, then click Continue.
  7. Enter your Realm username and password to sign in.

Microsoft Sign-in

Securely link your Microsoft account to sign into Realm.

  • You must already have a Realm account. For more information, see Email Sign-in .
  • You must be signed in to your Microsoft account to link it to your Realm account.
If you already have a Realm account, you can link your personal Microsoft account to it. Once your accounts are linked you can use Microsoft to sign in to your Realm account.
Note: Realm does not store your Microsoft password or login information.
  1. If you are signed into Realm, click your name in the top-right corner and select Sign Out.
  2. On the Realm Sign In page, click Continue with Microsoft.
  3. Enter your Microsoft credentials and click Next.
  4. Enter your Microsoft password and click Sign In.
  5. If prompted, verify your Microsoft account.
  6. If prompted, select whether to stay signed in to your Microsoft account.
  7. Click Accept to allow Realm to use your Microsoft account for sign in.
  8. Sign in to your Realm account to finish linking your accounts.

Sign Out of Realm

You can sign out of Realm when needed.

If you need to sign out of Realm, you can do that from any page. You will need to enter your credentials before you can sign in again.
  1. Click your name in the upper right corner of any page.
  2. Click Sign Out from the drop-down menu. You will automatically sign out and return to the sign in page for Realm.
Realm

Last updated: April 29, 2026

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