home

Realm

RealmMinistryPlatformPDSACSAccountingGivingConnectShepherdGrowth MethodGo MethodMissionInsiteGatherHeadMaster ChildcareTrust CenterData Governance and Business DocsACST Content Standards
RealmMinistryPlatformPDSACSAccountingGivingConnectShepherdGrowth MethodGo MethodMissionInsiteGatherHeadMaster ChildcareTrust CenterData Governance and Business DocsACST Content Standards

What would you like to know more about?

Show Contents

Show Page Sections

thumbnailRealm

Getting Started

User and Organization Accounts

View and manage user and organization account settings, including usernames, passwords, two-step verification, billing, subscriptions, support requests, and authorized users across all connected products.

Whether your church or parish owns one of our products, or two or three, for any software products you see in hte product switcher, administrators and staff can update their usernames, passwords, and turn on two-step verification to secure all of their connected software accounts at any time.


screenshot showing a product switcher where multiple software products are active
When you make updates to your user or organization accounts, these changes reflect across all of your connected ACST products.
CAUTION: Account administrators have access to sensitive information such as billing, subscriptions, contact information, and permissions. Please make sure only current, authorized contacts have access to your ACST account.

Update My User Account

Change your user account settings, including your display name, password, and two-step verification.

Update your user settings for Gather and all connected ACST products. Here, you can change your display name, update your password, and enable two-step verification for your account.

Changes made here impact just the individual logged into the account, but they synchronize across all integrated products. For example, if your organization has given you access to ERROR - unresolved reference (integratedproductName1) and Gather, your login will update across both of these products.

  1. Click your profile's icon in the top-right corner.
  2. Click Your User Account Settings in the drop-down menu. This will open your settings in a new browser tab.
  3. Enter your sign in information again for security purposes.
  4. Make changes to your user account:
    1. Click Edit next to your name to change your account's display name.
    2. Click Change Password in the Security section to update your account's password.
    3. In the Two-Step Verification section, you can turn additional account protection on or off.

ACST Account Management

View and manage your organization's settings, including billing, subscriptions, and permissions, if you have the proper access.

  • Only designated church or parish administrators, or their authorized representatives, can make inquiries or manage the organization's account.
You have access to information and data based on the permissions assigned in our company's customer relationship management system. If you do not have access to a section and you think you should, contact your church or parish administrator.
CAUTION: Account administrators have access to sensitive information such as billing, subscriptions, contact information, and permissions. Please make sure only current, authorized contacts have access to your ACST account.
These sections include:

  • Account Management: View and update the organization's contact information.

  • Manage Contacts: View and manage users that are associated with the organization's account.

  • Products: View the products the organization is subscribed to.

  • View/Pay Invoices: View and manage the organization's invoices and billing history. Add new payment methods, enroll in autopay, and enable paperless billing.

  • Manage Payment Methods: View, add, and manage payment methods.

  • Manage Cases: Create a new support case. View, track, and respond to existing support cases.

  • File Uploads: Send files to our team.

  • Downloads: View and download files from our team.

  • Updates & Drivers: View and download the latest version of applications, patches, utilities, or firmware.

  1. Click your name in the top-right corner. (Make sure you are not on a Connect page.

    A screenshot showing that the Organization settings are under the profile dropdown.
  2. Click Organization Settings in the drop-down menu. This will open your organization settings in a new browser tab.
  3. Click the section you want to view or manage. This will open a new browser tab.

Last updated: April 29, 2026