Products and Options FAQ
- Create a Product for the event with a $0 Base Price.
- Set up a Product Option Group for the product called "Registration Type" that is required and mutually exclusive.
- 3. Include the following Product Options:
- Option 1: "Adult" - $20
- Option 2: "Child" - $20
- Option 3: "Adult Waiting List" - $0
- Option 4: "Child Waiting List" - $0
The presence of Product Options do not change the "free" text because many times Product Options are optional (e.g., the Bible study is free, but childcare is $10 for 1-2 kids or $20 for 3+ kids). Also, you can change your Product setup so that there is a Base Price and then the Product Options are additional amounts (e.g., the conference is $50 for everyone with an option of adding a $10 lunch). Additionally, consider using Promo Codes. Lastly, SPoCs can control what the "Free!" text displays by changing the Value in Configuration Setting called FreeAmountText.
If you want to give someone paying offline credit for a Promo Code, you could do it in one of the below ways. This example uses a $30 Event with a $5 Promo Code.
- Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to change the amount owed to $25 and Paid in Full. This way is simple, but visibility that the Promo Code was applied would be lost.
- Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to add the Promo Code line item and adjust any total as needed. This way is more steps, but the visibility of the Promo Code being applied is maintained.
- Use the Add A Payment Tool to process their payment of $25. Then, use the Add A Payment Tool to process the remaining balance of $5 and select the payment method of “internal/scholarship” or “adjustment” with the church as the Payer.
Yes. The deposit functionality is currently only for the base price. Products Options should not be added manually to an Invoice after registration and paid for via My Purchase History; this will result in errors.
The Days Out to Hide field is based on the Event's Start Date. The day before the event start date is considered day "1" when counting the number of days. If you want your early bird discount to be disabled 10 days before your event starts, enter 10. The time is not considered when calculating the date to hide.
For example, the Event Start Date is 12/31/2019 and the Option Price needs to be disabled on 12/20/19. Counting backwards from, but not including, the event start date to 12/20/19 is 11 days; count 12/30 as “1,” 12/29 as “2”, etc. There are outside resources that can help calculate the number of days between two dates.For a View Example showing calculated date for expiration, see Expiring Product Option Prices.
Yes! One approach would be to create a Product with a base price of $0. Then you would create a Product Option Group and have the various ticket price/block levels as the Product Option Prices.
Yes! Set the Max_Qty field to 1, and the Qty_Allowed field to 1.
No. The system is designed specifically for Events. There is no way to sell a Product that is not part of an Event.
No. You should name each one of the Product Option Prices with a unique name.
Yes, you can change the Base Price of a product, and it will not affect previously registered event participants' invoices.