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RealmRealm AccountingMinistryPlatformeGivingPDSACSConnectShepherdGrowth MethodHeadMasterRefresh WebsitesTrust CenterGo MethodMissionInsite

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Scanning Checks

Scanned Checks with Missing Details

Missing Images

If you have a check or envelope scanned in the BMT that is missing an expected image, the row turns red (preventing the Batch from being finalized) and a "Warning! Missing image!" message indicator displays where the expected image should have been. To resolve this error, follow the Re-Scan steps.

Image displaying an example check with the "Warning! Missing Image!" warning to the right of the check.

The number of expected images is based on the Scan options selected:

  • Checks Only: Two images
  • Checks + Envelope: Four images
  • Envelopes Only: Two images

Invalid MICR Characters (Edit MICR Data)

If you have a check where the Batch Manager Tool reads a MICR number with invalid characters (for example, letters or symbols), it doesn't match to a Donor. If this occurs, the Account and/or ABA fields are blank, indicating that there is a problem.
Note: The Edit MICR dialog only applies to Donations with a Payment Type of Check. Routing and accounting number fields are read-only except through the Edit MICR Data dialog box. Any other Payment Types have Item Numbers you can edit that allow for non-numeric values.
  1. Load the check in the scanner.
  2. Click the Rescan icon next to the Donation row.
  3. If the MICR is still not read, click the Account and/or ABA field to open the Edit MICR Data dialog box.
  4. Review the check image.
  5. Set the Item Number location (the default is Last or None, and other options are First and Middle).
    Tip: Use the check symbols images in the Edit MICR dialog box to determine number location.
  6. Enter the account, routing, and item numbers from the check.
  7. Click Save.
  8. If the data entered is still invalid or incorrect, rescan or reopen the Edit MICR Data dialog box as needed.
  9. If needed, click Match Donors to assign the Donor.
    Note: If you don't correct this issue with an Account and/or ABA field before you close the Batch for the first time after scanning, a blank value saves in these fields. When you reopen the Batch, choose an option to assign the Donor, if needed.

Unread or Misplaced MICR Values

If you have a check where the Batch Manager Tool does not read the Item Number, Account Number, and/or Routing Number or puts it in the wrong field, it's most likely the MICR formatting. This may include no spaces, too many spaces, extra symbols, and so on. This may happen for a particular Bank or check stock. We can adjust the Batch Manager Tool to read this style of check to save you time. To report a check to us to address in a future update, a SPoC can contact Support with the following details:

  • The URL link to the Donation record from the Platform, and
  • An image of the check.
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Last updated: November 5, 2024