Imported Batch Troubleshooting
Any Donations not matched to a Donor during import are assigned to Donor ID #1 "Default Contact" since you must associate every Donation with a Donor. You can reassign these Donations to the proper Donor. Next, assign the affected Donor's an Envelope Number to ensure they match in future imports.
During import, each Donation has the Batch's Setup Date which reflects the date of the first donation in the import file.
Note: We are unfamiliar and unable to support third-party systems that can generate ConnectNow files. Depending on the nature of your support request, you may be redirected to the third-party system's support for further assistance.