I can't log in to the Realm Connect app or I receive an Incorrect Credentials error. What can I do?

First, try resetting your password. Tap Forgot your Password to reset your password for your Connect app login. Then, log in with your new password. See below for more information on how to reset your password.

If this doesn't resolve the issue, contact a member of your church staff to ensure you have a Connect app login. If not, ask someone on your church staff to send you an invite code or email. See below for more information about invite codes and emails.

How do I get an invite to the Realm Connect app?

To log into the Realm Connect app, you must first create a Realm account. Contact your church staff for more information on the method your church uses to allow you to create a new account for the Realm Connect app.

Your church may send you a Realm invite by email.

To create an account for the Realm Connect app:

1- Find the Realm invitation in your email. If you don't see it, check your email's spam folder to ensure it wasn't sent there by mistake.

2- Click the link inside the email.

3- Enter your email address and create a password for your account. You can now log into the Realm Connect app using this account information.

Your church may provide an invite code that you use within the app.

To create an account for the Realm Connect app:

1- Receive an invite code to the Realm Connect app from a member of your church staff.

2- Download the app and launch it on your mobile device.

3- Tap Don't have an account? Sign up.

4- Enter your invite code and tap Continue.

How do I reset my Realm Connect app password?

If your password isn't working, you can request an email to create a new password.