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Mobile Check-in Guide

With mobile check-in, families, children, and volunteers have a safe and contactless way to check in from mobile devices. You can also record in-person and virtual attendance for worship and events, and view this data on the attendance dashboard.

You must first enable mobile check-in for the ministry areas, groups, registration events, or teams that will use it. Once enabled, individuals can then check themselves and their family in using the Realm Connect app on their mobile device.

For example, you can enable mobile check-in for a small group event and allow individuals to attend both in-person and virtually. If you choose the contactless check-in mode, attendees can check into the event from their mobile device without interacting with a kiosk or anyone else, no matter if they are attending online or in-person.

Once the event is over, you can also mark attendance and indicate who attended in-person and virtually. Data on the attendance dashboard will provide you with a breakdown of in-person vs. virtual attendance so that you can better understand how individuals engage at your events.

Mark In-Person and Virtual Attendance

When you create a group or registration event, you can select how individuals attend:

  • In-person only
  • Virtual only
  • In-person and virtual

Marking attendance records individuals based on whether they attend in-person or virtually. If an event is only in-person or only virtual, attendance automatically records this. But for events that have the option to attend both in-person and virtual, you can additionally mark individuals based on how they attended.

On the attendance dashboard, you can view data on the number of attendees who were in-person vs. virtual, so you can better see how individuals engage with your events.

Check In Using Your Mobile Device

This is a walk-through for administrators to see how congregants use mobile check-in from their device. Group members who are attending a group event and volunteers who are assigned to a serving opportunity can automatically use mobile check-in. However, only individuals who are registered for a registration event can check in using their mobile device.

If Realm Connect app notifications are enabled, you will receive a notification for upcoming mobile check-in events. You can tap this notification to start the check-in process.

If you do not receive notifications, tap the Mobile Check-In option from your app's main menu instead.

If an event has the option for in person and online attendance, you can select between them during check-in. You can also view and update your child's emergency contact.

With mobile check-in, you can check your entire family in for all events at one time from your mobile device.

When you tap Check-In, you'll see an overview that displays when check-in is completed or if you need to go to a kiosk to finish the check-in process.

Here, check-in for James is complete because he is attending his event online. However, Meagan and Zach still need to complete their check-in at a kiosk for an in person event.

Tap Continue to view the code that you can scan or enter at the kiosk to complete your family's check-in.

Tap Where do I find the right kiosk? if you're unsure of the kiosk's location.

Tap View Online Event Details if you're attending an online event.

Here, you can tap Join Online Event to attend the online event from your mobile device. Tap Copy Password to Clipboard to quickly copy the password if one is required to join the event.