Support Hours and Holidays
Hours
Support is available Monday-Friday, 9:00 a.m. – 5:00 p.m. EST/EDT. Service Level Agreements* in place with specific customers may vary.
* Your church's Service Level Agreement defines two things: 1) whether your church is paying for extended Support hours outside our normal Support hours, and 2) the hourly rate for any services not covered by the Service Level Agreement. This information is generally found in Appendix C.
Off-Hours Support
Holidays
Assistance provided on a holiday is considered off-hours support and is subject to hourly rates. If a holiday falls on a Saturday, we observe it on the preceding Friday. If a holiday falls on a Sunday, we observe it on the following Monday.
- New Year's Day
- Martin Luther King, Jr. Day (always a Monday)
- Good Friday (always a Friday)
- Memorial Day (always a Monday)
- Independence Day
- Labor Day (always a Monday)
- Thanksgiving (Thursday and Friday)
- Christmas Eve
- Christmas Day
- New Year's Eve