SPoCs

Single Points of Contact (SPoCs) are the foundation of our approach to support. Their job is to understand the issues their users are having, think them through, troubleshoot and problem-solve, and reproduce the issue where possible. And, if needed escalate by submitting a support request.

Your SPoC team is made up of people that both your users and our Support staff know personally. They know the user, the church, the system, and our team. Your SPoC is uniquely positioned to ensure needs are communicated fully and addressed according to church priorities. We recommend having a team of three SPoCs. And while there are no "hard and fast" definitions for each SPoC role, here are some best practices:

• User SPoC: A high-level User who is the guardian of the data in your MinistryPlatform system. Their duties may include managing what data is being used, how is it being entered, how it is kept clean, etc. The User SPoC is often expected to know how to set up Events, Groups, Opportunities, Check In, etc. The User SPoC is oftentimes also responsible for training your new or existing staff/volunteer Users on how to use MP.

• Money SPoC: A high-level User who is the owner of the Contributions and Product and Payment sections of MinistryPlatform. Their duties may include setting up Programs, Products, and Pledge Campaigns as well as the processing and reconciling of Donations and Payments.

• IT SPoC: A high-level User who is the keeper of the server and IT infrastructure that runs MinistryPlatform. IT SPoCs have access to servers/networks/etc. and their duties may include managing Users and Security Roles as well as domains, remote connections, and SSL certificates. The IT SPoC might also be involved with Portal skinning or advanced custom views.

Have a new SPoC? Contact Support with the details. If adding a SPoC, include full name, email address, and title.

If needed, a SPoC can submit an issue to Support via live chat, phone call, or the Support Portal. Our Support Agents are standing by!

Help Center

The Help Center provides an extensive, rapidly evolving, online documentation database with search-friendly articles and videos about every facet of all MinistryPlatform applications available to anyone on your team 24/7. It is written to help you use MP to its fullest no matter how you "do church".

Have feedback on a Help Center topic? We'd love to hear from you! At the bottom of every article, you'll see the question, "Was this article helpful?". Give us a thumbs up or down to let us know what was helpful or what we can do to improve. Please provide enough details so we can do a great job of updating the topic. And don't be afraid to provide your email address so we can follow up with you, if needed. We will only use your email address to ask for more information about this particular request; it is not shared with anyone else.

Procedures

The Procedures page in MinistryPlatform is a great place to document how your church uses MinistryPlatform. For example, the Help Center explains how to create an event, while your procedures explain how, at My Church, we decide what Visibility Level or Program to use. It's a great place for all those "church-y decisions". People can use the About This Page report on any page to print a Procedures Manual of procedures specific to that page.

MP Customer Community

The MinistryPlatform Community is available for current, live MinistryPlatform customers. It is a source of inspiration and ideas as churches share their own knowledge and experiences. Why reinvent the wheel? Sometimes the best ideas come from a user doing the same job at another church! Reach out to Support to activate an account on the Support Portal to learn how other churches make ministry happen with MinistryPlatform.

Invite Users to the MP Community

If you have access to the Customer Portal, you can invite another church staff member to the Community. On the Customer Details page, click Invite User to MP Community.

Webinars and Training Content

From time to time, we host webinars on a variety of topics that bring value to MinistryPlatform. Webinars are always fun and are geared toward helping you get ministry done! Check out all we have to offer on the MinistrySmart Academy.

Updates

Each MinistryPlatform application is updated separately. For each update, users set to receive notifications will receive an email detailing when the update will be deployed, update highlights, and a link to the Release Notes. Release Notes detail the fixes, enhancements, and new features included in the update and are available anytime in the application's section of the Help Center.