Complete the following steps to reverse Authorize.net payments made via credit card or eCheck.

1. Required: Use the Authorize.net gateway to refund the payment if necessary.
   Note: If you do not refund the payment through the Authorize.NET gateway, the payment is not refunded.
2. Go to Products & Payments > Payments, and open the Payment record.
3. Click Copy.
   1. Select the Payment Detail tab to copy the detail.
   2. Click OK.
4. Click Edit Record on the newly-created record.
5. Make the Payment Total a negative amount.
6. Change Processed to No.
7. Save the Payment record.
8. Click the Payment Details tab. For each of the newly created Payment Detail records that are greater than $0, do the following:
   1. Click the record to open it (don't click the jump link).
   2. Click Edit Record.
   3. Make the Payment Amount negative.
   4. Click Save.
   5. Repeat as needed.
9. For each of the newly created Payment Detail records that are less than $0 (for example, an early bird discount), do the following:
   1. Click the record to open it (don't click the jump link).
   2. Click Edit Record.
   3. Make the payment amount $0.
   4. Click Save.
   5. Repeat as needed.