Email and Text Opt-in/Opt-out Management

Realm now includes a dedicated Opt-Out Management page, accessible from the Communications menu. This centralized hub gives administrators full visibility into who has opted out of email and text communications. See See Opt-out Management.

The page features two tabs:

• Email Opt-Outs — View everyone who has unsubscribed or hard-bounced. Unsubscribed contacts can be opted back in directly from the grid. Hard bounces display a link to this troubleshooting article, since those require the underlying delivery issue to be resolved first.

• Text Opt-Outs — A read-only view of contacts who have opted out of text messaging. Because text opt-outs are carrier-regulated, users cannot be opted back in from this screen — they must reply "START" or complete an opt-in request themselves.

This feature consolidates everything into a single view that you can search, sort, or export:

• Quickly identify delivery problems before they affect your next campaign

• Re-engage unsubscribed contacts with a single click

• Export opt-out lists for compliance, audits, or follow-up outreach

• Understand the reason someone stopped receiving messages (unsubscribe vs. hard bounce vs. carrier block)

Passkey Support for Two-factor Authentication (2FA)

You can now use a passkey to verify your identity when logging in — no code or app required. A passkey uses your device's built-in security (like Face ID, Touch ID, or your phone's fingerprint reader or PIN) to confirm it's really you. It's the same thing you already use to unlock your phone or computer. See Sign In Using a Passkey.

Why use it?

• Faster and easier than opening an app on your phone, like DUO or YouTube, to verify identity.

• There's nothing to type. Just use your face, fingerprint, or device PIN

• More secure than a single password.

When you set up a passkey, your computer or phone becomes your second layer of security. As long as you have your phone or computer with you, signing in is quick and simple.

Improved Guidance for Event Registration

The Allow Guests option on registration events now includes clearer guidance to help event coordinators better understand it's purpose. When Allow Guests is turned on, registrants can add additional people during their own registration, either by selecting or typing names or by specifying a total number of attendees. This is separate from the public registration link, which allows anyone to register regardless of this setting.

Related Release Notes

• Giving