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Deactivate an Emailed Statement

If incorrect statements were emailed to contributors, deactivate them. When you deactivate emailed statements, all links to the statement expire.

  • You must have the View Individual Contributions permission to perform this task. For more information, see Responsibilities.
  1. In the top-left corner, click your ministry hub then Realm. Then click Giving > Statements.
  2. Either select the Contributions tab for contribution statements or Pledges for pledge statements.
  3. Click the ellipsis icon beside a statement that was emailed and select Deactivate.
  4. Enter a reason for the deactivation, and click Deactivate.
  5. The information for the statements you deactivate is striked out, and information about the deactivation displays beneath them.
    Note:

    If contributors have read their emails or received statements through the mail, communicate with them if an error's been made so they know a corrected statement is on the way.