Request a credit for an ACH (eCheck) transaction.

1. Click Credit/Debit/eCheck (Electronic Funds Transfer).
2. Click Add/Edit Customer.
3. Search for the customer. Enter the exact Customer ID and/or full or partial Customer Name and click Search.
   Note: If the search results in only one customer, the Edit Customer page displays showing the customer's information.

   If you cannot find the customer's record, click Search without any information in the search fields, or type part of the name — for example, “A” for Anderson, Andrew.

4. On the Edit Customer page, click Request ACH Credit.
5. On the Request Credit screen, enter the dollar amount to refund, your contact name, your contact phone number, a reason for the refund, and Yes or No for the question Wait for Good Funds (see explanation).
6. Click Request Credit.
   Note: If the customer is on hold or canceled, the hold must be removed and the cancel date must be changed to one business day after the credit date.

   You can confirm the request was made successfully by clicking Notes on the Edit Customer screen.

7. Review the information and click Confirm Credit.
   • If you select No for Wait for Good Funds, you understand the risk of issuing a credit without good funds.
   • If you select Yes for Wait for Good Funds, we will issue the credit two business days after the settlement date as long as the original transaction does not return. After the credit is issued, your customer will receive the credit the following business day.