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Reporting

Troubleshoot Printing Problems

Try these solutions if you have trouble printing reports or labels.

Can't See the Toolbar on My Report

If you're using a Chrome or Firefox browser, you can use the printer icon near the top of the report window. You may need to move your mouse over the report in order for the toolbar to display. If you're using Safari or other browsers, you can download the report first, then print it from your PDF reader.

Example showing the report window with a note at the top that says, "You may see a Print icon below or via hover. If not, click Download to print."

Printed labels "ride up" slightly on each subsequent page.

You may be able to fix this by changing your Adobe Reader print or settings.
  • In the latest version of Reader: Open your label pdf file. Click File > Print. Under Size Options, click Actual Size.
    Adobe Reader File MenuAdobe Reader Printer Settings

    Example showing the Print option on the File menu in Adobe Reader

    Example showing the Actual Size option in the Printer dialog box in Adobe Reader
  • In older versions of Reader: Set Scaling to None.

If your printer settings are correct, select Properties and set your Paper Type to Labels. If Labels is not an option on your printing device, select Heavyweight or Cardstock.

Address list doesn't line up with label template.

You'll need to use Avery 5160 labels for laser printers, or use Avery 8160 labels for inkjet printers.

Label is wrong format.

Different windows in Realm offer different label format options. Sometimes, like on dashboards, you can only print individual labels. Other windows, like Custom Queries, give you the choice between individual, household, and family labels.
  • Individual Labels – This option prints one label per family member.

    For example: Joe Smith 123 Elm Street Happy Valley, SC 29501 and Sue Smith 123 Elm Street Happy Valley, SC 29501 and Jack Smith 123 Elm Street Happy Valley, SC 29501

  • Household Labels – These include all family members' names if there is room. If not, the label will simply read "The (Last Name) Family". Household members' names may still print on separate labels if their addresses have not been linked using Link address on their profile records. Primary members of a household also print separately if they have different last names.

    For example: Joe, Sue, and Jack Smith 123 Elm Street Happy Valley, SC 29501 or The Smith Family 123 Elm Street Happy Valley, SC 29501

  • Family Labels – These include only the names of primary family members. Only one label is generated per family.

    For example: Joe and Sue Smith 123 Elm Street Happy Valley, SC 29501

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Last updated: June 15, 2026