Giving Migration
Migrate recurring gifts from your old giving software.
Moving from one software to another always comes with a checklist. With our migration tool, we want to make sure you check each box when it comes to your contributor's recurring gifts.
Export a list of recurring gifts from your previous giving software and import that CSV. Review each migrated contributor's information, and compare your gifts' migration status with detailed graphs.
Import Recurring Gifts
Import a CSV of recurring gifts from your previous giving software.
You must be an administrator to perform this task. See Responsibilities for more information.
- In the top-left corner, click your ministry hub then Realm. Then click .
- On the Migration Tool tab, click one of the following:
- If this is your first time importing recurring gifts, click Import Recurring Gift Records (.csv).
- If you have previously imported recurring gifts, click Import More.
- If you do not already have a CSV prepared, download a formatted template and complete it.
- Click Choose File, and select the CSV with your recurring gift records.
- Click Continue.
- Verify that the first two records display correctly in the preview, and click Upload File.
The page will reload once your import is complete.
Reimport Recurring Gifts
Reimport any gifts that contain errors.
You must be an administrator to perform this task. See Responsibilities for more information.
If any errors occur when you migrate gifts, a message displays explaining how many didn't import. Use this message to download a CSV of errors, fix them, and import them again.
The page will reload once your import is complete.
Update a Payment Method to Migrate a Gift
If a contributor's gift status is Not Migrated, review their gift and update their payment method.
- You must be an administrator to perform this task. See Responsibilities for more information.
- You must have permission to enter gifts on behalf of someone else.
Mark a Gift as Migrated
Mark an imported recurring gift as migrated.
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You must be an administrator to perform this task. See Responsibilities for more information.
- In the top-left corner, click your ministry hub then Realm. Then click .
- On the Migration Tool tab, click on the same row as a recurring gift record, and select Mark Gift as Migrated.
- Click Mark Gift as Migrated again to confirm.
The recurring gift record displays on the Migrated tab.
Delete Imported Gifts
Delete multiple, imported recurring gifts at the same time.
You must be an administrator to perform this task. See Responsibilities for more information.
If the Not Migrated label displays beside an imported gift, you may want to delete the gift. You can delete multiple gifts with this label at the same time, or you can delete them individually. This is particularly useful if a contributor no longer gives and should not display in your migrated totals.
- In the top-left corner, click your ministry hub then Realm. Then click .
- On the Migration Tool tab, do one of the following:
- If you only want to delete one gift, click beside a gift record, and select Delete Imported Gift.
- If you want to delete multiple gifts, select all gifts you want to delete, click Select an action..., and select Delete.
- Click Delete Gifts to confirm.
Contributors do not lose their profiles through this action. Their gift(s), however, are removed from the migration tool.
Export an Imported Gift List
Export a list of imported recurring gifts as a CSV.
You must be an administrator to perform this task. See Responsibilities for more information.
- In the top-left corner, click your ministry hub then Realm. Then click .
- On the Migration Tool tab, click , and select Imported Gift List (.csv).
A CSV of the gifts that didn't migrate downloads to your computer and is ready for you to edit.
Send an Email About the Migration
Email contributors about migrating to Realm.
- You must be an administrator to perform this task. See Responsibilities for more information.
- In the top-left corner, click your ministry hub then Realm. Then click .
- On the Migration Tool tab, select any number of contributors to email.
- Click Send Email.
- Edit the email template we provided to fit your need.
- If you want to save what you've written, click Save Template.
- Once you're satisfied with your email, click Next step: Summary and Send.
- If the list of contributors is correct, click Send Emails.