Application Status and Approval
After you submit your text messaging enrollment application, carriers review it before your organization can start sending texts. Here is what to expect during the approval process.
How the review process works
When you submit your enrollment application, it is sent to the Campaign Registry (TCR) for review. Carriers perform both automatic and manual checks to verify your organization's identity and confirm that your intended use of texting meets federal regulations, and assign a What is a Trust Score?.
.The review typically takes 5–10 business days. During this time, you do not need to take any action.
Checking your application status
You can check the status of your application at any time:
- In the top-left corner, click your site name then Realm. Then click .
- Look for a status message near the top of the page.
What each status means
- Pending
- Your application has been submitted and is under review. No action is needed.
- Approved
- Your organization has been approved to send texts. You can begin configuring groups and sending opt-in emails to start texting.
- Denied
- Your application was not approved. The most common reason is a mismatch between the information you entered and your 501(c)(3) documentation. If your application is denied, contact support for assistance.
Common reasons for delays or denial
- 501(c)(3) mismatch — The organization name, EIN, or address you entered does not match your documentation exactly. Even small differences, such as abbreviations or extra punctuation, can cause a mismatch.
- Invalid website URL — The URL you provided is not a real website for your organization. Social media pages are not accepted.
- Incomplete contact information — The applicant name, title, email, or phone number is missing or invalid.
If your application is denied, you can correct the issue and resubmit. Contact support if you need help identifying the problem.