Deactivate and Reactivate Agency Users
Deactivate a user to retain their account record while preventing access to your agency. You can later repeat these steps to reactivate them.
Note that you cannot deactivate guest accounts, but you can revoke them.
To do this, you must be an Agency/User Manager.- On the Navigation Bar, click Home
.
- Under Administration and Tools, click Manage Users
- In the grid, locate the user you want to deactivate or reactivate. You can look up individuals by user name, e-mail, first name, or last name.
- Beside the user you want to mange, click Actions, then click Deactivate or Reactivate.
- When the confirmation message displays, click OK.
The user is now deactivated, and cannot access any agencies.