We offer support through multiple channels to align with the urgency and preferred level of contact for our ministry partners.

Self-Service Options

Search for answers in our Help Center, share feedback on our content using the Was this article helpful? Yes/No buttons at the bottom of any help topic, or ask the MinistryPlatform Community. You can also visit the Idea Board to vote, comment, and propose product ideas for consideration. If you're signed into MinistryPlatform, click the Bookmarks icon in the top-right corner, then click MP Help Center.

Contact Support

For specific troubleshooting or other services, contact our Support team via phone call at 1-800-736-7425 or email at mpsupport@acst.com. Support is available Monday-Friday, 9:00 a.m. – 5:00 p.m. EST/EDT. Remember, only SPoCs are authorized to contact Support, use Live Chat, and submit support cases.

Live Chat

Have a how-to question? Initiate a live chat with an agent by clicking the question mark icon at the top right of your screen. Chat can handle sending and receiving screenshots and links, as long as the conversation comes to a quick resolution. Plus, all conversations can be turned into support tickets, so if an issue needs further investigation, the transition to support is seamless! Live chat is available Monday-Friday, 9:00 AM - 5:00 PM EST/EDT.

Submit a Case

If you have a more complex issue (like server errors, multi-step scenarios, complex how-to questions, or troubleshooting), you can submit a support case via the Support Portal or email mpsupport@acst.com.

Off Hours Support

Tickets submitted outside of normal support hours are reviewed at the start of the next business day. If your concern cannot wait, the auto-response email you receive after submitting a ticket provides information for requesting off-hours assistance. Hourly rates are likely to apply if off-hours assistance is provided, as defined by your Service Level Agreement.

Open the In-product Assistant for Learning & Support

All support contact options, product content, video, and training resources are now available from within in your product. To launch the in-product assistant, in the upper right, next to your profile, click the Help icon Product support hours are located inside the Assistant.

• Explore our product content, training and webinar resources, or interact with a community of professionals to learn and solve issues with confidence.
• Live Chat support is available during for quick questions and real-time guidance.
• For less urgent requests, tracking and documentation of support questions, you can email support.
• Direct access to a friendly, live person for urgent or complex needs by phone.