A few customers recently received phishing emails that appear to come from SendGrid. These messages may appear official, referencing account issues, billing concerns, or urgent actions. They are not legitimate.

What You Should Do

If you receive any unusual or "urgent" email from SendGrid, please contact their support team to confirm if the email is valid. Don't click any links in or download attachments from the email. If you have trouble reaching SendGrid, please don't hesitate to contact MP Support. We've already notified them of two cases. We can help.

Phishing Prevention Tips

Phishing happens to us all. Here are a few tips to help protect you and your church:

1. Be Cautious with Links and Attachments

   1. Avoid downloading or opening attachments from unknown or unexpected sources.

   2. Only log into accounts through known, direct URLs — never via links in unsolicited emails.

2. Check the Sender's Email Address

   1. Phishers often use addresses that look similar to trusted domains (e.g., support@tw1lio.com).

   2. Look for misspellings, extra characters, or domains that don't match the legitimate company.

3. Verify with the Source

   1. If you're unsure about an email, don't reply or follow its instructions. Instead, contact the company directly using verified contact information.