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RealmRealm AccountingMinistryPlatformeGivingPDSACSConnectShepherdGrowth MethodHeadMasterRefresh WebsitesTrust CenterGo MethodMissionInsite

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Payments

Refund a Pending Payment

Issue a refund for a pending payment.

  1. In the top-left corner, click your ministry hub then Giving. Then click Payments.
  2. On the Payments tab, click Pending.
  3. Click the ellipsis icon on the same row as a payment and select Issue Refund.
  4. Enter a reason for the refund.
  5. Click Issue Refund.
You can view the refunded payment on the Refunds tab.

Refund a Processed Payment

Issue a refund for a processed payment.

  1. In the top-left corner, click your ministry hub then Giving. Then click Payments.
  2. On the Payments tab, click Processed.
  3. Click the ellipsis icon on the same row as a payment and select Issue Refund.
  4. Enter a reason for the refund.
  5. Click Issue Refund.
You can view the refunded payment on the Refunds tab.
Online Giving

Last updated: May 13, 2024