The Aging Journal and Balance Sheet Do Not Match
This troubleshooting guide addresses the issue where the Aging Journal and Balance Sheet reports do not match. It covers potential causes such as discrepancies in void dates, prepayments, invoice adjustments, refunds, and data-related issues. The guide is applicable to any version of the Accounts Receivable and General Ledger products.
The Aging Journal and Balance Sheet reports do not match.
Products Affected: Accounts Receivable, General Ledger
Versions Affected: Any
The Aging Journal report is best for clients on accrual.
- Void date on a
- Void date on a voided invoice/payment doesn't match the General Ledger posting period.
- Prepayments need subtraction from receivable accounts for balance.
Possible reasons for mismatch in reports include:
- Void date on a voided invoice/payment doesn't match the General Ledger posting period.
- Prepayments need subtraction from receivable accounts for balance.
- Invoice adjustments can be posted to any period.
- Refunds were entered in Accounts Receivable, but the check doesn't use a receivable