It depends if the organization is public or private.

If the organization is private, users must have an invite code (which you can find on the Vanco Giving Admin Portal) to join. Or they can search for their organization and request to join. The request is sent to an administrator who must accept the request before the user is able to join.

If the organization is public, users can search for the organization and join by tapping the name.

Typically, organizations are created as private. Administrators can make an organization public or private in the Admin portal. From the main menu, go to Settings > Mobile app settings and select Joining organization is by invite only to make it private, or clear the selection to make it public.

This behavior has been reported by some people who are using an iPhone (iOS) and have T-Mobile as their wireless carrier.

If this is you, please contact T-Mobile and let them know that your 2-factor authentication code was blocked. They will need to address this before you can access Vanco Mobile.

If you are not an iPhone user and/or have a carrier other than T-Mobile, please contact our Client Services at 800-675-7430 or cs@vancopayments.com.