ACS Technologies Group, Inc., and its affiliates, their officers, directors, employees, or agents (collectively referred to as "ACST") creates software solutions to help churches, schools, and organizations fulfill their missions. You may be a visitor ("Visitor") to our websites ("Websites") or a customer ("Customer" or "Licensee") who purchased or is using our products and services (collectively, "Services").
We have a direct relationship with Customers that have created an account or a site with us and pay for our Services (e.g. denominational alliances, diocese, organizations, churches, parishes). These Customers may share licensed access to their account or site with authorized churches, organizations, or individuals. They are all considered our Customers, but we have different responsibilities to those with whom we have direct relationships. We'll specify when we're referring to particular kinds of Customers, otherwise we'll refer to "you" generally.
Our Services are designed to help our Customers manage administrative duties, provide demographic data to plan for growth, and communicate with each other in a secure, online environment (e.g. chat, messaging, email, or by sharing posts and events).
Information We Collect and How We Use It
This policy describes the information ACST collects and the circumstances that we might use or disclose that information. We consider ACST to be the Custodian of all data that is entered in our Services, including Customer and Visitor data collectively referred herein as “Customer Data”). We do not own any Customer Data provided and therefore, have no right to resell it. We do not approve of the practice of selling phone numbers or other data to third-parties and do our best to ensure that our Customer Data is protected from this practice. ACST will use Customer Data for the reasons it was provided to us, or for reasons that are otherwise allowed by law. For example, we use it to:
- place and process orders,
- process payments, and
- perform accounting related tasks for billing or credit checks.
We may also collect financial data so that we can extend credit to our Customers to sell our Services to you. A Customer's financial data is only used to process transactions and evaluate your credit. As a normal business practice, we review our Customers'' credit periodically -- as long as their account is active. We also report Customer account status and payment history to various credit reporting agencies.
Collection and Use of Personal Information
How we collect your personal information and what we do with it.
Cookies and Other Technical Information
Cookies allow us to secure and confirm your identity when you log into our software or visit our websites. They make a record of your activity and help you remember your Internet preferences.
ACST uses tracking pixels (also known as web beacons) on our Websites to track Visitor activity. Tracking pixels can tell us which operating system, mobile device, browser you use, as well as your IP address and other information we use to enhance your experience.
We also gather anonymous statistics when you watch videos hosted by a third-party. These statistics can tell us when you stopped watching or if we successfully kept you engaged. This information helps us make better videos for you.
If you use any of our Services that use third-party solutions, you're also bound by their Terms. For more information about third-parties we use, visit Third-Parties.
Transport or Deletion of Data
If a Customer requests to cancel their account or site, their data may be permanently deleted from our servers.Customers should remove and safeguard all of their organization's data, before requesting to delete their account. If this doesn't happen, further access to their account or site may not be possible. We will also disconnect any connection we had established to your account information and delete all account credentials.
Some portions of Customer Data, including aggregate data related to analytical research, benchmarking, and performance tracking (among others) may remain on our servers on a backup server or in media indefinitely. For information about how we backup, recover, or restore our Services, visit our Data Security FAQ.
Use of Aggregate Data
ACST may compile or aggregate information that is not personally identifiable to our Visitors and/or Customers, meaning that it won't contain any Personally Identifiable Information ("PII"), or be capable of identifying any one person.
PII is information that can be used on its own or with other information to identify, contact, or locate someone else. PII has different definitions based on the state law or federal regulation. Typically, it must include someone's first name and last name, in combination with one or more of these elements: social security number, date of birth, driver's license, address, email address, checking account number, or credit/debit card number + CVV and/or PIN. Please check with your state for more information regarding PII.
The intent of this larger, de-identified dataset is to have representative demographic, statistical data. Such data may be used by ACST and our third-party providers to conduct certain analytical research, marketing, performance tracking, and benchmarking. We may publish summary or aggregate results relating to metrics constructed from such data and distribute or license such de-identified, aggregated data for various purposes, provided that all underlying identities are protected.
Do Not Track
Do Not Track ("DNT") is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third-party web analytics companies may collect information about your online activities over time and across our website and other online properties.
Special Data Requirements
If a Customer has special requirements regarding the data transport or deletion of their account or site, please send us a written request to the address provided at the end of this page. Upon consideration, we may be able to accommodate your needs, however an additional charge may be warranted.
Specifically to our Canadian Customers who must meet national data standards, our Services will help you comply with relevant privacy laws.
Accounts, Passwords, and Security
We use CAPTCHA technology to keep our Customers' experience with our Web-based Services secure from bots, spam, and abuse. If a Customer opens an account or a site while using our Websites and/or Services, they’ll create a login with a user ID and password to register or sign in. If a Customer (e.g. the church or organization) allows a congregant or an individual to create an account and/or a login, the administrator may be able to disable the login, and other terms may apply.
- When using our Websites and/or Services, you agree to provide true, accurate, current, complete registration information about yourself, and keep that information updated. If we suspect that you’re providing false information, we reserve the right to suspend or terminate your account or site.
- By creating an account or site, you agree to receive all required notices electronically, to the email address you indicated. If the email address we have on file for you is no longer valid or used, it is your responsibility to update us with the correct email address.
- You also agree to close your account or site at the end of each session and notify the administrator of any unauthorized use of your login or any other security breach. We cannot and will not be liable for any loss or damage arising from your failure to comply.
Protecting the confidentiality of your login is very important. While password criteria may differ among our Services, ACST requires the use of "strong passwords" with strict criteria in place to prevent others from learning your password.
- You’re responsible for maintaining the confidentiality of your account or site and all activities that occur under your login. We recommend that you change your password periodically.
- You may not share your login with any third-party. If you believe that your login has been stolen or is known to others, you must change your password immediately. We are not responsible if someone else accesses your account or site through information they have obtained from you.
Communication and Communication Preferences
ACST reserves the right to contact you about updates or changes regarding your account and/or Services, and to advise you about events that may affect your Services. Customers are responsible for making sure we have the correct contact information to reach you. If you need to change your communication preferences with us, please call Support at 1-800-669-2509.
From time to time, we'll email promotional announcements, program updates, and software launch information to our Customers. To stop receiving promotional announcements, Customers may unsubscribe at the bottom of any email at any time. This opt-out option applies to promotional communications only. Additionally, some of our Services may send system emails to Customers. As a security measure, the information provided is not linked to any information that can identify any individual.
ACST uses a third-party software in some of our Services to inform you about the latest product enhancements, changes in the software industry that may affect your experience, or remind you about a deadline. Some Services allow Customers to communicate with others who use their account or site in a secure, online environment via chat, messaging, email, or by sharing posts and events.
Blogs and Other Forums
If you've ever posted comments, blogged, or tweeted anything referencing ACST or our Services - any information you provided can be read, collected, or used to send you unsolicited messages. While some of these forums may be hosted by us, our Customers, or a third-party service provider on our behalf, ACST is not responsible, or liable to any Customer or third-party, for the substance or accuracy of any information or material posted.
Customer Proprietary Network Information (CPNI)
Higher Ground Managed IT, a division of ACST, is a Voice over Internet Protocol (VOIP) telecommunications provider and has access to our CPNI data. CPNI data includes phone numbers, the time calls are placed, the length and location of calls, cost and billing of calls, service features, and premium services, such as call directory assistance. ACST also collects various anonymous information, including the number of lines you have, the features you use, your monthly usage, systems service and/or performance metrics. This generic information helps us to provide and/or improve the Services we offer.
How we use CPNI data
ACST does not use CPNI data for advertising or marketing purposes. ACST does not use, disclose, share, or grant access to CPNI except as permitted or required by law. ACST is required to share CPNI data with other telecommunications providers for network operating purposes. For example, if you decide to sign up for another phone provider, your relevant CPNI data would automatically be shared with the new provider. ACST uses telecommunications provider industry-accepted technologies to safeguard CPNI data. Under federal law, you have the right, and we have the duty, to protect your CPNI. We may use certain information regarding your account and Services we provide in order to develop and alert you to offers of additional Services that may be of benefit to you. ACST files annual certifications with the FCC documenting our compliance with CPNI rules. In the event of a confirmed breach of CPNI, ACST will notify the appropriate regulatory and legal authorities as soon as it is practicable. ACST does not use CPNI data for advertising or marketing purposes. ACST does not use, disclose, share, or grant access to CPNI except as permitted or required by law. ACST is required to share CPNI data with other telecommunications providers for network operating purposes. For example, if you decide to sign up for another phone provider, your relevant CPNI data would automatically be shared with the new provider. ACST uses telecommunications provider industry-accepted technologies to safeguard CPNI data. Under federal law, you have the right, and we have the duty, to protect your CPNI. We may use certain information regarding your account and Services we provide in order to develop and alert you to offers of additional Services or products that may be of benefit to you. ACST files annual certifications with the FCC documenting our compliance with the CPNI rules (codified at 47 CFR § 64.2001 et seq).
Children's Online Privacy Protection Act (COPPA)
ACST is committed to the safe protection of your children online and we adhere to the COPPA Act to the best of our ability. Our Websites and web-based Services are intended to help churches, schools, and other organizations fulfill their missions. They are not intended for, and should not be used by, anyone under the age of 13.
We are not responsible for the way Customers use our Services, nor are we responsible for their content. Anytime you use our Websites or Services, you represent that you are at least 13 years old. Customers must ensure that anyone using our Services is over 13 years old. It is the responsibility of each Customer to inform parents and legal guardians if any child’s data is obtained for use and to honor any opt-out requests.
ACS Technologies Group, Inc. | 180 Dunbarton Drive | Florence, SC 29501