Warehouse phrases for support hours.

• All Products Support Hours - This file was updated October 20, 2025. Kenny reviewed and contributed to this business document.

• Phone numbers (where different and email addresses) have been moved to keydefs. Where possible, please use keydefs for phone and email because a reference inside a reference is not a best practice. Thank you!

  • Example: Insert the support hours, then write Call [keydef].

  Realm, ACS, PDS

NEW:

For products that have moved to helpdrawer, use this phrase to encourage chat/email/self-help. The support hours and methods for contact are in the helpdrawer.

This includes Realm, Giving, Realm Refresh, Accounting, MissionInsite.

In the upper, right corner of Realm, click the help icon . Phone, chat, and email support options are located at the bottom of the in-product Assistant.

ACS, PDS

Support is available Monday – Thursday, 9:00 a.m. – 7:00 p.m. EST/EDT, and Friday, 9:00 a.m – 5:00 p.m. EST/EDT.

Go Method, Growth Method, MinistryPlatform, PocketPlatform, Refresh StandAlone, HeadMaster, Billing Questions

Support is available Monday-Friday, 9:00 a.m. – 5:00 p.m. EST/EDT.