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Sign In Troubleshooting

I cannot sign in. How do I reset my password?

If you sign in using your Email Address, you can reset your password in Realm. To learn more, see Reset Your Realm Password .

If you sign in using a Google account and have forgotten your Google password, see Google's Change or reset your password article. Once you change your password in Google, you'll use this password to log into Realm .

If you sign in using an Apple account and have forgotten this password, see Apple's Change your Apple Account password article. You'll use your new password to log into Realm.

If you sign in using a Microsoft account and have forgotten this password, see Microsoft's article Reset a forgotten Microsoft account password. You'll use your new password to log into Realm.

I don't see the password reset email in my Inbox.

You should receive your password reset email within 15 minutes of requesting it. If you don't see it in your Inbox, here are some places you can check:

  • Your email spam folder.
  • Any spam blockers such as Unroll.me.
  • Your email provider's Promotions or Updates folders.
  • Spam Blockers provided by your Internet Service Provider (Verizon, Spectrum.

If you still cannot locate your password reset email, contact the church or parish administrator for your account.

I unsubscribed from emails. Can I still reset my password?

Yes. Even if you unsubscribe from event emails, you will still receive some important emails such as password resets.

I belong to more than one church or parish that uses this app. Does changing my password change it for all sites?

Yes. When you change your password, it affects all sites. To learn more about switching between sites, see Switch Between Realm Sites.