Product Support Hours
We provide support through various channels to meet the urgency and preferred contact method of our ministry partners: Phone, Live Chat (available M-F, 9:00 AM - 5:00 PM EST/EDT), and Email. Phone support hours differ. Below is an overview of product phone support hours, including full and limited schedules.
Tip: After hours support may incur additional fees, based on your Service Level Agreement.
| Monday - Thursday — 9AM - 7 PM, EST/EDT and Friday — 9 AM - 5 PM EST/EDT | |
|---|---|
| ACS People Suite, ACS Financial Suite & Web Suite | |
| PDS Church Office, DioOffice, & PDS Ledger/Payroll | |
| Realm (including Giving) | |
| Accounting | |
| Gather Facility Management (Early Adopters Only) | |
| Monday - Friday — 9AM - 5 PM, EST/EDT | |
|---|---|
| MinistryPlatform & PocketPlatform (including eGiving) | |
| Go Method | |
| Growth Method | |
| MissionInsite | |
| Refresh Websites | |
| HeadMaster | |
| Your Billing Questions | |