Delete Agency Users
Use Manage Users to permanently delete agency user accounts and remove their access.
A user's primary agency is considered the owner of the user account. Because of this, only the primary agency can delete a user that it "owns". Deleting a user permanently removes the user account record in your user management dashboard.
Use this feature to permanently remove a user's account who is a member of your agency. Deleted users no longer have access to your agency, and the record is permanently removed. If you believe you want to temporarily remove a non-guest user, consider deactivating instead. To do this, you must be an Agency/User Manager.
Note that you cannot delete guest accounts, but you can revoke them.
- On the Navigation Bar, click Home
.
- Under Administration and Tools, click Manage Users
- In the grid, locate the user you want to remove. You can look up individuals by user name, e-mail, first name, or last name.
- Beside the user you want to remove, click Actions, then click Delete.
- When the confirmation message displays, click OK.
The user is now permanently deleted and has no further access to agencies.