Support & Training
We offer support through multiple channels to align with the urgency and preferred level of contact for our ministry partners.
- Self-Service Options
- Search for answers in our Help Center. If you're signed into Go Method, click your profile. From this menu, ask a question, locate the Help Center, or catch up on our latest product releases. You may also type help.acst.com in your browser's address bar.
- Contact Support
- For specific troubleshooting or to add services, you may use our live chat service or contact us at 1-800-669-2509 or by email. Support is available Monday-Friday, 9:00 a.m. – 5:00 p.m. EST/EDT.
Open the In-product Assistant for Learning & Support
All support contact options, product content, video, and training resources are now available from within in your product. To launch the in-product assistant, in the upper right, next to your profile, click the Help icon Product support hours are located inside the Assistant.
- Explore our product content, training and webinar resources, or interact with a community of professionals to learn and solve issues with confidence.
- Live Chat support is available during for quick questions and real-time guidance.
- For less urgent requests, tracking and documentation of support questions, you can email support.
- Direct access to a friendly, live person for urgent or complex needs by phone.