Fulfillment FAQ
What are the requirements?
- Realm Inform, Connect, or Multiply
- Internet connection
- U.S. only
How do we get the information to you to send out?
After you export, use Inkwell to upload your file.
In Giving, see Export Statements to CSV, and follow the steps. After you export, use Inkwell to upload your file.
How do these statements look?
This service uses plain paper.
How often can we send statements using this service?
Take advantage of our fulfillment service at any time!
How are the files processed?
Our printing partner has a production window of up to 2 business days for mail received before 10 AM PT. Please allow up to 7 business days for First-Class to be delivered by the USPS.
If we find that data is missing after a run has been processed, will there be a charge for reruns? What is the cost?
If the data was wrong or incomplete before the extract was run, we will charge for the rerun. However, we'll work with you to determine the most cost effective solution. If the error happens after the extract was run and uploaded for processing, we will rerun these at no charge.
Can I insert a letter or notice with the statements?
Yes, you can insert a letter or notice with your statements. Save inserts in .pdf format, and upload them just as you would your exported CSV.
How will this save us money?
To accurately compare cost savings, consider the following questions:
- How much do you pay for materials (e.g. your statement cost and envelopes)?
- How much do you pay on average for postage?
- How much does your labor—printing, stuffing, and sorting—cost to process?