How do I manage my account?

You can update profile information within the app or on your profile page in the web version.

Connect App:

1. Inside the Connect app, tap Manage Account.

   

2. When prompted, enter your Email Address and Password, then tap Sign In.

   

3. Under My Account, you can update your account email or change your password.

   

4. When finished, scroll to the bottom and tap Done.

Connect for Web Browsers:

You may also sign into the web version of Connect to change your account password or update your email address. Many churches and parishes add a link to their website that you can click. If you can't find the web address, please contact your church office.

Once you have the web address, click your name in the top right-hand corner of the screen, then select My Account.

How do I change my notification settings?

Changing your notification settings depends on your mobile device's operating system.

Android:

1. In the app navigation, tap .
2. Tap Settings.
3. In the Ways to Notify You section, enter your email address, mobile number for texting, and select whether you want to receive push notifications on your device.
4. Choose to receive a daily digest (one email per day) of highlights for your groups or teams by email or by push notification.
5. To customize the type of notifications you receive from your groups and teams, tap the name of the group or team, select the notification methods, then tap Save.

iOS:

1. In the app navigation, tap More, then tap your profile.
2. Tap Notification Settings.
3. In the Ways to Notify You section, enter your email address, mobile number for texting, and select whether you want to receive push notifications on your device.
4. Choose to receive a daily digest (one email per day) of highlights for your groups or teams by email or by push notification.
5. To customize the type of notifications you receive from your groups and teams, tap the name of the group or team, select the notification methods, then tap Done.

How do text notifications work?

If your church has text messaging, you can enable text notifications.

Texts are limited to a maximum of 320 characters. If the text goes over that limit, the message is truncated, and no additional texts are sent.

If the notification was for an inbox message, you can still go to the inbox to view the entire message. Also, if you enable email notifications for inbox, you can view the message within that email.

How do I delete an Inbox message?

Currently, you can only delete Inbox messages that you have sent. When you delete a message from your Inbox, it will delete the message for everyone else as well, so delete with care!

Android:

1. In the app navigation, tap .
2. Tap Inbox, then tap the inbox message.
3. Tap in the top right corner.
4. Tap Delete.

IOS:

1. Tap Communications in the bottom menu.
2. Tap the inbox message.
3. Tap in the top right corner.
4. Tap Delete Thread.

If you want to remove an Inbox message someone else has sent you, you can archive it instead. This moves that message out of your Recent section to the Archived section.

Android:

1. In the app navigation, tap .
2. Tap Inbox.
3. Select the message(s) you want to archive. You can also tap Select All.
4. Tap Archive.

iOS:

1. Tap Communications in the bottom menu.
2. Tap Edit in the top right corner.
3. Select the message(s) you want to archive. You can also tap Select All.
4. Tap Archive Thread.

How do I delete a chat message?

Currently, you can only archive a chat in the web version of Connect. This moves the chat into the Archived section of the chat.

You can also mute chat notifications from within the app for a period of time.

Android:

1. In the app navigation, tap .
2. Tap Chat.
3. Tap the chat session you want to mute.
4. Tap and select the period of time you want to mute the chat.

iOS:

1. Tap Communications in the bottom menu.
2. Tap the Chat tab.
3. Tap the chat session you want to mute.
4. Tap and select the period of time you want to mute the chat.

How can I add a person when I'm marking attendance?

Currently, you can only add a person while marking attendance in the web version of Realm (onrealm.org).

Why can't I reply to a post on the newsfeed?

When someone creates a post on the newsfeed, they have the option to turn off replies for that post.

If you discover you can't reply to a post, this is because the person who created the post chose to turn off replies.

Can I view and update my giving method in the app?

You can add credit card information, view scheduled payment information, or edit bank information in the browser version of Connect.

For more information, see: Gifts and Pledges.

How do I apply a gift to my pledge?

To apply a gift to your pledge:

1. For iOS, tap the Giving option. For Android, tap the expand menu icon, then tap Giving.
2. On the Gifts tab, click Make a gift.
3. Make your gift selections, then click Continue.
4. Select your payment method, then click Give.

If you gift a fund that you're already pledging to, the gift is automatically added to your pledge. You can view your updated progress on the pledge bar located on the Pledges tab.

If you have questions about giving or pledges, please contact your church or parish office and tell them what you need help with.

How do I manage my pledges?

Because your church or parish budgets are based on pledging, only a church or parish administrator or staff can edit an existing pledge. The responsible person can log into the web version of Connect to edit pledge frequency, remove a pledge, or make any other changes to a pledge. If you have questions about giving or pledges, please contact your church or parish office and tell them what you need help with.

I can't sign in to the Connect app or I receive an Incorrect Credentials error. What can I do?

If this doesn't resolve the issue, contact a member of your church staff to ensure you have a profile. If not, ask someone on your church staff to send you an invite code or email. See below for more information about invite codes and emails.

How do I sign in to the Connect app for the first time?

To sign into the Connect app, you must have an account. If necessary, contact your church staff to create a new account.

If you already have an account, you will use the same email and password to sign into Connect. For more information, see: Create A New Realm Account.

After downloading the app, tap to sign in.

How do I reset my Connect app password?

If your password isn't working, you can request an email to create a new password.