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Do-Not-Use Words

Guidance for terms that should never be used when communicating with customers.

Avoid miscommunication and negative connotations by replacing these terms with more suitable language.

access

Note: As a verb, "access" is usually too general. Use a more specific verb instead.

start

Note: Example: Start the application.

open

Note: Example: Open the program.

appear

Note: Use "display" instead of "appear".

display

bring up

Note: Avoid phrasal verbs. Use "display" or "open" instead.
displayopen

cascading menu

Note: Use "submenu" instead.
submenu

consists of

Note: Use "has" instead of "consists of".

desire

Note: There is no "desire" in technical documentation. Use "want" instead.

easy

Note: Do not use "easy" or "easy-to-use" to describe a feature or step.

e.g.

Abbreviation for "exempli gratia", meaning "for the sake of example"; introduces one or more examples of a category.
Note: Use "for example", "such as", or "like" instead of "e.g.".

Example: John enjoys Italian food, like pizza, spaghetti, and lasagna.

enable

Note: Do not use "enable" to refer to things the program makes possible. Rewrite to focus on what's important from the customer's point of view.

Wrong: Realm enables you to track personnel.

Right: With Realm, you can track personnel.

etc.

Note: Use "and so on" or "and the like" instead.

et cetera

Note: Use "and so on" or "and the like" instead.

hit

Note: Use "press" for keyboard actions. Use "select" or "click" for UI operations, depending on the context.

Example: Press Enter. Select the check box. Click Next.

i.e.

Abbreviation for "id est", meaning "in other words"; restates something in a different way.
Note: Use "that is" instead of "i.e.".

Example: Customer complaints alerted us of quality issues; that is, errors displayed.

impact

Note: Use "affect" instead of "impact" as a verb.
affect

indices

Note: Use "indexes" as the plural of index instead of "indices".

invoke

Note: Use "open" or "start" instead of "invoke".

Example: Start the screen saver by pressing Esc.

is designed to

Note: Be direct.

Wrong: The software is designed to sort tables.

Right: The software sorts tables.

launch

Note: Do not use "launch" to mean opening an app or form. Use "start" or "open" when appropriate.

lefthand

Note: Use "left" instead of "lefthand".

Example: Use the left navigation menu. OR Use the navigation menu on the left.

leverage

Note: Keep it simple by just writing "use".

main window

Note: Refer to windows by the name in the title bar.

pop-up menu

A menu that displays when the user right-clicks a designated part of the interface, such as the desktop menu.
Note: Do not use "pop-up" as a noun, and avoid use of "pop up" as a verb.

pull-down

Note: Do not use "pull-down" menu, just "menu". Use "drop-down" for lists.
drop-down list

righthand

Note: Use "right" instead of "righthand".

Example: Use the right navigation menu. OR Use the navigation menu on the right.

secondary menu

a menu that displays after hovering or clicking on another menu item
Note: Use "menu" to describe subsequent menus. If it's necessary to describe the function of the menu, it's okay to use "submenu".
submenu

secondary window

a window used to support the primary window; usually displays on top of the primary window
Note: Use "window" to describe subsequent windows.

shortcut key

Note: Use "keyboard shortcut" instead of "shortcut key".
keyboard shortcut

simple

Note: Do not use "simple" or "simply" to describe a feature or step.

simply

Note: Do not use "simply" or "simple" to describe a feature or step.

single-click

Note: Use "click" instead of "single-click".

start up

Note: Do not use the verb form "start up". Hyphenate "start-up" when used as an adjective. Only use "startup" in the noun form with technical audiences.

Examples: The names are in the start-up file. The configuration file is read at startup.

type

Note: Use "enter" instead of "type".

Example: Enter your information in the fields.

utilize

Note: Say "use" instead of "utilize".

wish

Note: Use "want" instead of "wish".