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Contributions Troubleshooting

Canvas Does not Allow Drawing

When trying to print the Gift Detail Listing or other contributions reports, this error displays:

Canvas does not allow drawing.

  • Products affected: Contributions

  • Versions affected: Any

Sometimes these files are not properly deleted. This could occur if:

  • Your workstation does not respond

  • You restart your computer

  • Your computer restarts after a power surge

  • You shut down your computer without exiting ACS.

If this occurs, you can manually delete the files.

You'll need to clear the user directories, then delete the .net and .lck files. ACS creates .Net and .Lck files to prevent two users from editing the same record at the same time. ACS deletes these files when you exit the program properly, through the Exit button or the X at the top of the window.

  1. Click Clear User Directories.
  2. When the confirmation message displays, click Yes.
  3. Select the desired user name, then click Remove All Listed Files.
  4. Click Exit.
  5. Click Delete .Net and .Lck Files.
  6. Click Search, then Delete.
  7. When the confirmation message displays, click Yes.
  8. Click Close.

    If this doesn't work, delete the ACS user and add them back.

  9. To delete a user, in the People or Financial Suites, under Advanced Tools, click the Admin Utilities tab.
  10. In the drop-down list, select Add/Edit Users and click Go.
  11. Select the user you want to delete, then click Delete.
  12. When the confirmation message displays, click Yes.
  13. Click OK.
  14. To add the user back, in Add/Edit Users, click Add.
  15. In the User Name field, enter the same user name as before.
  16. In the Password and Confirm Password fields, enter the same password as before. If you are not sure of the password, enter "123456" as the password, then have the user change the password after they log in.
  17. Click Next.
  18. Enter the Address and Phone/E-mail information, then click Next.
  19. Select the user's permissions, then click Finish.
Troubleshooting
ACS
People Suite
Employee

Last updated: May 13, 2024