User is Already Printing Checks
This troubleshooting guide addresses the issue when a user encounters the error "User is already printing checks" while trying to print checks in any version of the Payroll product. The guide provides solutions such as resetting the check lock, deleting .Net and .Lck files, and clearing the payroll run.
When trying to print checks, this error displays:
User is already printing checks.
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Products affected: Payroll
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Versions affected: Any
The issue may be caused by an active check lock in the system. This lock could have been activated due to a previous check printing process that was not completed or terminated correctly.
First, reset the check lock. If this doesn't work, consider other causes below.
- Under Advanced Tools, click the Admin Utilities tab.
- In the drop-down list, select Maintenance Utilities and click Go.
- Click Reset Check Lock.
- When the confirmation message displays, click Yes, then OK.
To fix the error, remove the .net and .lck files. These files, created by ACS to prevent simultaneous record editing, are usually deleted upon proper program exit. However, they may persist if the workstation becomes unresponsive, the computer is restarted, or ACS is not properly exited. In such cases, manual file deletion is necessary.
- Click Delete .Net and .Lck Files.
- Click Search, then Delete.
- When the confirmation message displays, click Yes.
- Click Close.
The payroll run may need to be cleared.
- On the main Financial Suite menu, click the Transaction tab.
- In the drop-down list, select Payroll Checks and click Go.
- Click Reset Payroll.
- If there are unposted checks, a confirmation message displays. Click Yes to continue. This clears everything in the payroll run except for the timesheet entries, and you must reprocess payroll.