Resolving Revenue Account and Payments Journal Discrepancies
This troubleshooting guide addresses the issue of a mismatch between the Miscellaneous Revenue account in General Ledger and the Unapplied Payments Report. It covers all versions of Accounts Receivable and provides possible causes and solutions for the discrepancy.
The Miscellaneous Revenue account in General Ledger is not balanced with the Unapplied Payments Report.
Products affected: Accounts Receivable
Versions affected: Any
Possible reasons for account and report balance discrepancies include:
Payment credits don't affect General Ledger in Cash basis but appear in Accounts Receivable report.
Payments from a prior year aren't reflected due to Revenue accounts closing yearly.
Transactions from other modules have impacted the account, such as incorrect refund checks.