Do you have an account?

Make sure you've created an account. If you're unsure, check with a staff member.

If you don't have an account, go to your church's sign-in page and set one up, or ask your church for an invitation.

If you receive an invitation email, respond to it within 90 days. After that, it expires.

Have an account, but can't sign in?

Make sure you're using the correct email. It's the email address you used to set up your account. If you're still not sure, ask a staff member to look up your Account Email.

If you don't receive the invite email, check your spam folder in your email application. Also, ensure you are checking the email account you associated with your account. For example, if your church originally signed you up using tigercountry@example.org and you later connected your gmail account samt@gmail.com, your password reset is going to tigercountry@example.org.

Are you using the correct password, and is it entered correctly? Click the View Password icon to check.

If you still can't sign in, reset your password, or ask your church's administrator to reset it for you. If you don't see the email in 15 minutes, check your spam folder. When you find it, respond within 24 hours. After that, it expires.

Once you're back in, set up another sign-in method to make future access easier: text sign-in (SMS) or passkey. Both are faster than entering an email and password and help prevent lockouts.

How do I reset my password?

If you sign in with your email address, you can reset your password in Connect App.

If you don't receive the invite email, check your spam folder in your email application. Also, ensure you are checking the email account you associated with your account. For example, if your church originally signed you up using tigercountry@example.org and you later connected your gmail account samt@gmail.com, your password reset is going to tigercountry@example.org.

If you sign in with Google, Apple, or Microsoft and forgot that password, reset it with that service. Then use the new password to sign in to Connect App:

• Google: Change or reset your password
• Apple: Change your Apple Account password
• Microsoft: Reset a forgotten Microsoft account password

I don't see the password reset email.

Your password reset email should arrive within 15 minutes. If it isn't in your inbox, check these places:

• Your spam folder.
• Spam blockers such as Unroll.me.
• Your email provider's Promotions or Updates folders.
• Spam blockers from your internet service provider, such as Verizon or Spectrum.

I unsubscribed from emails. Can I still reset my password?

Yes. Even if you unsubscribe from event emails, you still get important emails such as password resets.

I belong to more than one church. Does changing my password change it for all of them?

Yes. When you change your password, it changes for every site. See Switch Between Connect App Sites.

Having trouble signing in with a passkey?

A passkey uses your device's built-in security, such as fingerprint, face recognition, or a screen lock, to sign you in. If it's not working, check these things:

Did you get a new device? Passkeys are tied to the device where they were set up. If you have a new phone, tablet, or computer, set up your passkey again. Until then, sign in with your email and password or text message (SMS).

Is your device's security feature working? Make sure fingerprint, face recognition, or screen lock is set up and working on your device. If your device's sensor isn't responding, try restarting your device.

Are you using a supported browser? Passkeys work with most modern browsers. If your browser is older, update it or switch to a different one.

Still can't sign in? Use another sign-in method: email and password, text message (SMS), or your Google, Apple, or Microsoft account. If none of these work, ask your church's administrator for help.

Using Google, Apple, or Microsoft to sign in?

Make sure you're signing in with the correct account. If you have more than one Gmail account, for example, use the one you connected to this account.

If others have access to your Google, Apple, or Microsoft account, ask whether they changed the sign-in without your knowledge. Update your password as needed.

Did you recently change your Google, Apple, or Microsoft sign-in? Changes can take time to reach your church account.

I don't see any verification methods.

If the two-step verification screen doesn't list any methods, a browser extension, such as an ad blocker, may be hiding them. Try signing in from a private or incognito window. If that works, turn off the extension or add the Connect App sign-in page as an exception in its settings.

I lost access to my verification method.

If you got a new phone, changed your email address, or can't get the code, use a recovery code to sign in. Then add a new method.

If you've lost your recovery codes, you can't get them back. Ask your church to contact Support, who can reset your two-step verification. Then sign in and set it up again.