Refund a Pending Payment
Issue a refund for a pending payment.
Note: If a donor has removed their payment method, you will not be able to issue a refund this way. Instead, you can refund them in an alternative way, such as cutting a check.
- In the top-left corner, click your site name then Giving. Then click .
- On the Payments tab, click Pending.
- Click
on the same row as a payment and select Issue Refund.
- Enter a reason for the refund.
- Click Issue Refund.
Refund a Processed Payment
Issue a refund for a processed payment.
- In the top-left corner, click your site name then Giving. Then click .
- On the Payments tab, click Processed.
- Click
on the same row as a payment and select Issue Refund.
- Enter a reason for the refund.
- Click Issue Refund.