Refund a Pending Payment
If a payment is pending but not processed, you can void it before it goes through.
- In the top-left corner, click your site name then Giving. Then click .
- On the Payments tab, click Pending.
- Click
on the same row as a payment and select Issue Refund.
- Enter a reason for the void/refund.
- Click Issue Refund.
Refund a Processed Payment
If a payment has been processed, you can issue a full refund.
- In the top-left corner, click your site name then Giving. Then click .
- On the Payments tab, click Processed.
- Click
on the same row as a payment and select Issue Refund.
- Enter a reason for the refund.
- Click Issue Refund.