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Your Account & Security

Sign In to Realm

Choose how you sign in to your Realm account using email, Google, Apple, Microsoft, passkey, or text (SMS) options on your mobile device.

The First Time You Sign In

Enter the email address used to set up your Realm account. For the system administrator, look for this account information and a clickable link in the welcome email sent just after purchase. For all other staff, this should also be in an email sent by your system administrator. If you're not sure where to find it, contact your IT department or Realm system administrator.

After Your Account Is Set Up

There are several ways to sign in once you have an account:

Two-step verification is a separate step from how you sign in. After you sign in with any of these methods, two-step verification asks you to confirm it's you with a code sent by email or text, or with a passkey. A passkey already combines two checks: your device, plus your fingerprint, face, or device PIN. Two-step verification is required for administrators, staff, and anyone with permissions (responsibilities). See Two-Step Verification Requirements.

When you select the Keep me logged in on this device option, you will remain signed into Realm on your browser, phone, or tablet for the duration of your session. This session lasts for up to two weeks or until you sign out, whichever comes first. Remember, operating system updates may also sign you out of one or more applications, requiring you to sign in again. We recommend you keep login information in a secure location such as a trusted password keeper backed up to the cloud. If you are an administrator or user with staff responsibilities who is a member of more than one site (or church), you can switch between the sites after you sign in.

Sign In Using Email

Signing in with your email address is the default sign-in method for Realm.

  • To sign in, you must already have a Realm account.
In order to sign in to Realm, you must first create a Realm account. Contact the Realm administrator or a member of staff for how to access the Realm sign-in page and how to create an account.
Once you have a Realm account, you can then use the email address that's linked to your Realm account and your password to sign in.
Note: If you forgot your password, see Reset Your Password.
  1. Go to the Realm sign-in page.
    Note: If you don't know the URL of the Realm sign-in page, contact an administrator or staff member.
  2. In the Email Address text box, enter the email address that's associated with your Realm account.
  3. In the Password text box, enter your Realm password. Passwords are case sensitive, so ensure that you're typing the correct uppercase and lowercase letters when entering your password.
  4. If you want to remain signed in on this device, select Keep me logged in on this device.
    CAUTION: Only use this option on a private device, such as your personal home computer. Using this option when using a shared public device creates a security risk where another individual may be able to access your account if you forget to sign out.
  5. Click Sign In.

Sign In Using a Passkey

Learn how to sign in using a passkey, which lets you use your device's built-in security instead of entering a password.

  • You must already have a Realm account.

  • You must have a passkey set up on your computer or mobile device. Passkeys use your device's built-in security — such as fingerprint, face recognition, or screen lock — to verify your identity.

A passkey lets you sign in without entering a password. Instead, your device confirms your identity using its built-in security features. This is one of the fastest ways to sign in and helps prevent unauthorized access to your account.

Signing in with a passkey doesn't replace two-step verification. You can also choose a passkey as your two-step verification method. See Manage Your Verification Methods.

Tip: Passkeys are tied to a specific device. If you get a new phone, tablet, or computer, you will need to set up your passkey again on the new device. We recommend also setting up text sign-in (SMS) as a backup so you always have another way to sign in.
  1. If using a computer, open your browser and go to the Realm sign-in page. On the sign-in page, click Passkey.
  2. If using your mobile device, open the app. Click Passkey.
  3. Follow the prompts on your device to verify your identity. Depending on your device, you may use your fingerprint, face recognition, or screen lock.
You should now be signed in and able to switch between all of your subscribed products located in the ministry hub

Sign In Using Text (SMS)

Learn how to sign in using text (SMS) authentication by registering your phone number, receiving a one-time code via text, and entering it to verify your identity.

  • You must register your phone number once to link it with your account's email address. After registration, you can quickly sign in using a code sent via text to your phone or tablet. See Register Your Phone For Text Sign-In (SMS)

Most people find signing in by text easier than remembering and entering an email address and password. It also enhances security by ensuring that only individuals with access to the registered phone number can sign in.

  1. If using a computer, open your browser and go to the Realm sign-in page. On the Sign-in page, click Text Message.




  2. If using your mobile device, open the app. (If signed in, click your profile photo and sign out.) Click Send a one-time code to login.


  3. We will text a one-time code to your mobile number. Enter the number as prompted and click Verify.
    One Time Code Received on Mobile DeviceEnter this Code Here
You should now be signed in.

Register Your Phone For Text Sign-In (SMS)

Learn how to register your phone number for SMS authentication, enabling you to sign in using a one-time code sent via text message.

  • You must already have an active account. If you are not sure if you have activated your account, contact your church or parish administrator.

Signing in by text involves sending a unique code to the user's registered mobile number. The user receives this code via a text message and enters it into the application to verify their identity. Most users find this easier than entering email and password. It also enhances security by ensuring that only individuals with access to the registered phone number can sign in.

You must register your phone number once to link it with your account's email address. After registration, you can quickly sign in using a code sent via text to your phone or tablet.

  1. If using a computer, open your browser and go to the Realm sign-in page.
  2. If using your mobile device, open the app. (If signed in, click your profile photo and sign out.)


  3. On the Sign In page, click Text Message.


  4. On the Sign In With One-Time Code page, click Register/Update Mobile Number.
  5. To verify who you are, enter the primary email associated with your account.
  6. On the Register Mobile Number page, Click Continue


  7. Enter the email address and password associated with your account, then click Register/Update Mobile Number.


  8. We will text a one-time code to your mobile number. Enter the number as prompted and click Verify.
    One Time Code Received on Mobile DeviceEnter this Code Here
    Your mobile device is now registered. An account can have multiple phone numbers, but each phone number can only be linked to one account.
Now that you've associated your phone number with your account email, you can log in by text in the future.

Sign In Using Google, Apple, or Microsoft

Link your Google, Apple, or Microsoft account so you can use it to sign in to Realm.

  • You must already have a Realm account. For more information, see Sign In Using Email .
  • You must be signed in to your Google, Apple, or Microsoft account to link it to your Realm account.

If you already have a Realm account, you can link your Google, Apple, or personal Microsoft account to it. Linking is optional. After you link, you can sign in either way: with that account, or with your Realm email and password. Realm doesn't store your Google, Apple, or Microsoft password.

The Continue with Google, Continue with Apple, and Continue with Microsoft buttons appear on every sign-in page. Your church can't turn them off.

Important: When you sign in with Google, Apple, or Microsoft, that company's sign-in rules apply, including any two-factor authentication it requires. Signing in this way isn't the same as two-step verification in Realm. If two-step verification is required for you, you'll still verify with a text, email, or passkey.
  1. If you're signed in to Realm, click your name in the top-right corner, then click Sign Out.
  2. On the sign-in page, click Continue with Google, Continue with Apple, or Continue with Microsoft.
  3. Sign in to that account and follow its prompts:
    • Google: Choose an account your device shows, or click Use another account and enter its sign-in information.
    • Apple: Enter your Apple ID and password. If asked, approve the sign-in on your Apple device, enter the code, and choose whether to trust the browser. Then choose whether to share or hide your email, and click Continue.
    • Microsoft: Enter your Microsoft email and password. If asked, verify your account and choose whether to stay signed in. Then click Accept so Realm can use your Microsoft account.
  4. Finish linking your accounts:
    • If that account's email matches your Realm email, enter your Realm password.
    • If it doesn't match, enter your Realm email and password.
Next time, click Continue with Google, Continue with Apple, or Continue with Microsoft to sign in.

Cookies - Why You Have to Sign In Again

Cookies are small text files most web sites create on your computer to "remember" your visit. They keep you from having to constantly sign in to the site, or keep the site from having to request your name, password, etc, every time you want to do something.

For comparison, imagine you had no ability to remember names. You would have to request someone's name many times during a long conversation. But if you wrote it down, you could just consult your note each time. The computers that serve up web pages have no human memory. If they don't record some basic information about you each time you sign in, they won't remember who you are or what you were working on.

After a predetermined amount of time, most cookies are deleted by your computer. They are also deleted if you clear your browser's cache. At that time, you will need to sign in again to Realm.

Generally, you stay signed in until two weeks after you last sign in or use Realm. Each time you sign in or do anything, the two weeks start over.

You can view our company's policy on cookies and related issues at any time.

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Last updated: November 11, 2026

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