Sync Online Gifts
If your online contributions fail to sync, you can manually force them to sync.
- In the top-left corner, click your site name then Giving. Then click Contributions.
- Click Processed.
- If you see a
, click the batch number associated with it.
- Click Sync Transactions.
- To confirm, click Sync Transactions again.
What Prevents Gifts from Syncing?
Discover why you may need to manually sync.
Contributions may not sync right away and require intervention from you for a couple of reasons. If you run into any problems, investigate these causes based on when syncing issues occur.
Are the credentials correct? If a failure happens immediately, it could be that the Program ID or API credentials are either missing or incorrect. Check your connection to make sure all entered identifiers match those in MinistryPlatform.
Is there an update? Rarely, you may sync contributions while MinistryPlatform updates. If this happens, Giving attempts to resync contributions for up to 72 hours in which they will not display as failed. If, after that 72-hour period, your contributions are unable to sync, a delayed failure occurs.