Enable Notifications for Giving
Opt to be notified when an ACH gift fails, when donors schedule gifts, when a donor's card is expiring, and/or when a donor puts a gift on hold.
- You must be an administrator to perform this task.
If an ACH transaction fails, it will be voided automatically. Giving will not notify you unless you've opted to be. Depending on the bank, it may or may not notify contributors about any returns. Vanco will always notify the church but will never email contributors directly. It's up to the church to decide how it wants to communicate this.
If a one-time gift doesn't process, contributors are notified by message at the top of any Giving page.
If a scheduled gift doesn't process, contributors are notified by email, and their unprocessed recurrence is placed on hold. From the email, they can sign into Giving and adjust the payment method.
- Click your name in the upper-right corner, and in the Notifications section, click Giving.
- To enable the notification for ACH transaction failures, select Daily summary of returned online ACH transactions.
- To enable the notification for scheduled gifts, select Copy me when a scheduled gift email is sent to a donor.
- To enable the notification for expiring credit cards, select Copy me when a card expiring email is sent to a donor.
- To enable the notification for on-hold gifts, select Copy me when a gift on hold email is sent to a donor.
- Click Save.