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Donation Management

Donations and refunds made in Realm are transferred to Planning Center Online, eliminating redundant data entry.

When donors donate, we apply the donation to a batch for the day. If no current batch exists, Realm creates one in PCO and adds the donation to that batch. All donations made for the day go to this batch.

If needed, Realm can refund donations, and PCO records the refund.

  • Fund: The donation selected under PCO Options when editing an event in Realm.
  • Amount: The amount of the transaction.
  • Person: Donor that provided the funds. PCO creates a record of this person.

PushPay Donations

If you use PushPay for online giving, transactions are recorded in your ChMS via PushPay and not Realm.

PushPay writes a transaction and one detailed record of the transaction to the ChMS . Realm identifies the transaction and splits the transaction into details necessary. For example, if four people sign up for a trip and the payment needs to be split, Realm divides and assigns the transactions to the right group members in the ChMS.

Note: If PushPay is your payment merchant, select Pushpay Merchant and the fund you want to associate from PushPay.

Donation Mapping

Values or field names are slightly different between various software products.This table indicates how donation fields are matched during the one-way sync between Realm and Planning Center Online.

Planning Center Online ValueRealm Value
DonationN/A
AmountAmount
Payment Source'Realm'
Payment Method'ach' or 'card'
Payment Last 4Payment Last 4
Payment BrandPayment Brand

Designation

Fund
When editing an event, this is the donation selected under Options.
Amount
The monetary value of the transaction.
Person
The individual's name who provided the funds. If needed, Realm creates a record of this person as a donor.

Disable Donation Receipts for Realm

Realm and Planning Center Online send email receipts to donors.

  • You must be a ChMS system admin to do this.
In PCO, you can disable donation receipts so donors do not receive repeat donation receipt emails from Realm.
  1. Log in to PCO.
  2. In the top left, click Home > Giving.
  3. In the top menu, click Manage.
  4. In the left menu, click Payment Sources.
  5. Under External, click Realm.
    Edit Payment Source window displays.
  6. If selected, clear Email donation receipts for Go Method donations.
  7. Click Save.