Mail Server Communication Error When Emailing Plain Paper Statements
When trying to e-mail Plain Paper Statements, this error displays:
An error occurred while communicating with the mail server.
Products affected: Contributions
Versions affected: Any
This error may occur because the field is incomplete and/or the incorrect Statement Link account is listed under Manage Accounts.
You need to do the following:
Enter the statement link information.
Verify the correct account is selected under Manage Accounts.
- On the Reports tab, select Contributions in the drop-down list, and click Go.
- Expand Statements and select E-mail PLain Paper Statement.
- Click Customize.
- On the Report Options tab, select the Statement Link.
- In the Statement Link field, select the Constant Contact field to store the statement URL in.
- Click Manage Accounts.
- Select the correct Constant Contact account, and click Edit.
- Verify that the Account Name, Constant Contact User Name, and Constant Contact Password information is correct.
- Click Refresh Fields, and click OK.