Contributors Names Don't Display
A contributor's name does not display on statements.
Products affected: Contributions
Versions affected: Any
The Label Name for the contributor is blank and Retain is selected.
First, verify that the label names are correct. Then, verify sort fields in Maintenance utilities, and verify the Send Statement and Active Contributor flags on the individual's record.
- Under Manage Records, click the People tab.
- In the drop-down list, select View/Edit Individual and click Go.
- In the Find Person window, select the individual and click View/Edit.
- Click the Label Names tab.
- Under Family Label Names, the Formal Label Name for combined contributors should be Mr. and Mrs. First Name, Last Name.
- Under Individual Label Names, the Formal Label Name for individual contributors should be Miss First Name Last Name.
- If selected, clear the Retain option.
- Click OK, then Close.
- Under Manage Records, click the People tab.
- In the drop-down list, select View/Edit Individual and click Go.
- In the Find Person window, select the individual and click View/Edit.
- Under Contribution Information on the Personal tab, select Active Contributor and change the Send Statement By to Mail, Email or Both.
- Click OK, then Close.
Before using maintenance utilities, perform a People backup.
- Log in using your ACS user name and password.
- Under Data Options, select People Data Backup.
- Optional: Under Additional Options, select Verify Backup.
- Under Configuration, note the Backup Destination Directory. To change the location, click Lookup.
- Click Backup.
- In the Select Datasets window, clear any datasets you do not want to back up. We recommend backing up all datasets in each backup in case your data needs to be repaired, but if you include pictures, the backup may be very large.
- Click OK.
| Utility | Description |
|---|---|
| Verify Sort Fields | This utility regenerates sort fields, which are ACS fields assigned to each individual. The sort field is a code that represents the head of household's name, the individual's family position, whether or not the name should be indented in the Find Person option, and whether or not the individual has the same last name as the head of household. Run this utility if someone is not listed alphabetically or indented properly in Find Person, or if names are not grounded properly in a report such as the Church Directory or Master People Listing. |
| Verify Label Names | This utility regenerates label names for all individuals who have not retained selected information on the Labels tab in the People module. Run this utility if there are problems with labels or names in the Contributions module. You should also run this utility after running the Verify Sort Fields utility. |
| Verify Individual ID | This utility verifies that each person's individual ID is valid. Run this utility with various problems dealing with reports. We recommend running this utility in addition to the other three maintenance utilities. |
| Verify Individual Numbers | This utility verifies that each person's individual number matches the correct family position. Run this utility with various problems dealing with reports. We recommend running this utility in addition to the other three maintenance utilities. |