Address and Envelope Number do not Display When Entering Transactions
A contributor's address and envelope number do not display in Add/Edit Transactions when entering transactions.
Products affected: Contributions
Versions affected: Any
The contributor has an incorrect individual number in the ACS tables.
- On the Tasks tab, select Change Family Unit and click GO.
- Under Move From, click Find Person.
- Select an individual and click OK.
- Click Change Position.
- When the confirmation message displays, click Yes.
- On the Select Family Position menu, select Other and click OK.
- When the confirmation message displays, click Yes.
- Select the individual and follow the steps above to move him or her back to the original family position.
- Click Close.