Cannot Create Label on Connection Cards
This troubleshooting guide addresses the issue of the "Cannot create label name" error that appears when printing Connection Cards. It affects any version of the Connections product. The guide provides steps to resolve the error, including performing maintenance utilities and backing up People data.
When printing Connection cards, this error displays:
Cannot create label name.
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Products affected: Connections
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Versions affected: Any
Back up People and then perform maintenance utilities.
| Utility | Description |
|---|---|
| Verify Sort Fields | This utility regenerates sort fields, which are ACS fields assigned to each individual. The sort field is a code that represents the head of household's name, the individual's family position, whether or not the name should be indented in the Find Person option, and whether or not the individual has the same last name as the head of household. Run this utility if someone is not listed alphabetically or indented properly in Find Person, or if names are not grounded properly in a report such as the Church Directory or Master People Listing. |
| Verify Label Names | This utility regenerates label names for all individuals who have not retained selected information on the Labels tab in the People module. Run this utility if there are problems with labels or names in the Contributions module. You should also run this utility after running the Verify Sort Fields utility. |
| Verify Individual ID | This utility verifies that each person's individual ID is valid. Run this utility with various problems dealing with reports. We recommend running this utility in addition to the other three maintenance utilities. |
| Verify Individual Numbers | This utility verifies that each person's individual number matches the correct family position. Run this utility with various problems dealing with reports. We recommend running this utility in addition to the other three maintenance utilities. |
- Log in using your ACS user name and password.
- Under Data Options, select People Data Backup.
- Optional: Under Additional Options, select Verify Backup.
- Under Configuration, note the Backup Destination Directory. To change the location, click Lookup .
- Click Backup.
- In the Select Datasets window, clear any datasets you do not want to back up. We recommend backing up all datasets in each backup in case your data needs to be repaired, but if you include pictures, the backup may be very large.
- Click OK.
- Under Advanced Tools, click the Admin Utilities tab.
- In the drop-down list, select Maintenance Utilities and click Go.
- Perform each utility as needed. (See below for the appropriate utility).
- When the confirmation message displays, click Yes.