Error Locating Header in Form W-2 and Payroll Journal
This troubleshooting guide addresses the issue where the error "Cannot locate header number for reference appears when trying to correct an employee's W-2 or processing the payroll journal. The guide provides a solution that involves performing a financial backup and contacting Support for further assistance.
When trying to correct an employee's W-2 or processing the payroll journal, this error displays:
Cannot locate header number for reference number ### (number varies).
Products affected: Payroll
Versions affected: Any
The issue arises due to a discrepancy in the payroll journal or the W-2 form of an employee, which the system is unable to rectify automatically. This could be due to incorrect or missing header information for the reference number. To resolve this issue, perform a financial backup, then contact Support to run the PRCOMP and PRFIXW2 utilities.
- Log in using your ACS user name and password.
- Under Data Options, select Financial Data Backup.
- Optional: Under Additional Options, select Verify Backup.
- Under Configuration, note the Backup Destination Directory. To change the location, click Lookup.
- Click Backup.
- In the Select Datasets window, clear any datasets you do not want to back up, then click OK.