Error Awgesec.dll Displays When Printing Payroll checks
This troubleshooting guide addresses the "DBISam Engine error in awgesec.dll" that appears when printing payroll checks in multiple versions of the product. The solution involves resetting payroll, deleting the .net and .lck files, and clearing user directories.
When printing payroll checks, this error displays:
DBISam Engine error in awgesec.dll
Products affected: Payroll
Versions affected: Multiple Versions
The error "DBISam Engine error in awgesec.dll" may occur due to inconsistencies or corruption in the payroll data, presence of .net and .lck files, or cluttered user directories. These issues can interfere with the proper functioning of the payroll check printing process.
To resolve this issue, reset payroll, delete the .net and .lck files, and clear user directories.
- On the main Financial Suite menu, click the Transaction tab.
- In the drop-down list, select Payroll Checks and click Go.
- Click Reset Payroll.
- If there are unposted checks, a confirmation message displays. Click Yes to continue. This clears everything in the Payroll Run except for the timesheet entries, and you must reprocess Payroll.
- Click Utility Manager.
- Click Delete .Net and .Lck Files.
- Click Search > Delete.
- When the confirmation message displays, click Yes.
- Click Close.