The Computer Stops Responding
When trying to print Accounts Payable checks, the computer stops responding.
Products affected: Accounts Payable
Versions affected: Any
ACS creates .Net and .Lck files to prevent two users from editing the same record at the same time. ACS deletes these files when you exit the program properly, through the Exit button or the X at the top of the window.
Sometimes these files are not properly deleted. This could occur if:
Your workstation does not respond
You restart your computer
Your computer restarts after a power surge
You shut down your computer without exiting ACS.
If this occurs, you can manually delete the files.
- Click Delete .Net and .Lck Files.
- Click Search, then Delete.
- When the confirmation message displays, click Yes.
- Click Close.
In addition, confirm that the correct printer and all default settings are selected in Printer Setup.
- In ACS Financial Suite, click Printer Setup.
- In the drop-down list, select the correct printer, then click OK.
- On the main People or Financial Suite menus, click Printer Setup.
- Select the default options, then click OK.