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Product Support Hours

We provide support through various channels to meet the urgency and preferred contact method of our ministry partners: Phone, Live Chat (available M-F, 9:00 AM - 5:00 PM EST/EDT), and Email. Phone support hours differ. Below is an overview of product phone support hours, including full and limited schedules.

Tip: After hours support may incur additional fees, based on your Service Level Agreement.

Full Phone Support Hours

Monday - Thursday — 9AM - 7 PM, EST/EDT and Friday — 9 AM - 5 PM EST/EDT

ACS Financial Suite PDSRealmAccountingGather

Limited Phone Support Hours

Monday - Thursday — 9AM - 6 PM, EST/EDT and Friday — 9 AM - 5 PM EST/EDT

ACS People Suite & Web Suite

Monday - Friday — 9AM - 5 PM, EST/EDT

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