Product Support Hours
We provide support through various channels to meet the urgency and preferred contact method of our ministry partners: Phone, Live Chat (available M-F, 9:00 AM - 5:00 PM EST/EDT), and Email. Phone support hours differ. Below is an overview of product phone support hours, including full and limited schedules.
Full Phone Support Hours
Monday - Thursday — 9AM - 7 PM, EST/EDT and Friday — 9 AM - 5 PM EST/EDT
Limited Phone Support Hours
Monday - Thursday — 9AM - 6 PM, EST/EDT and Friday — 9 AM - 5 PM EST/EDT
Monday - Friday — 9AM - 5 PM, EST/EDT