We offer a variety of support options to handle your urgent questions or walk with you through in-depth, personalized troubleshooting.
How to Get Assistance
Search for answers in our Knowledge Base. If you're signed into MinistryPlatform, click the Bookmarks icon in the top-right corner, then click MP Knowledge Base. You may also visit https://kb.ministryplatform.com.
For specific troubleshooting or other services, contact our Support team. Our support team is available Monday - Thursday, 9:00 AM - 7:00 PM EST/EDT, and Friday, 9:00 AM - 5:00 PM EST/EDT. Remember: Only SPoCs are authorized to use Live Chat and submit tickets.
Have a how-to question? Initiate a Live Chat with an agent by logging into the Support Portal. Chat can handle sending and receiving screenshots and links, as long as the conversation comes to a quick resolution. Plus, all conversations can be turned into support tickets, so if an issue needs further investigation, the transition to Support is seamless!
Submit a Ticket
If you have a more complex issue (like server errors, multi-step scenarios, complex how-to questions, or troubleshooting), you can submit a support ticket via the Support Portal.
Tickets submitted outside of normal Support hours are reviewed at the start of the next business day. If your concern cannot wait, the auto-response email you receive after submitting a ticket provides information for requesting off-hours assistance. Hourly rates are likely to apply if off-hours assistance is provided, as defined by your Service Level Agreement.
How to Use the Help Center
Search this Help Center for end-to-end guides and answers to common questions or tasks. Find the latest product news, research release notes, read overviews of ministry solutions and common tasks, or find best practice information. We use a combination of printable PDFs, animation, and video to meet different needs.
You may also...
Search or browse from the main dashboard or from a specific product's dashboard.
Explore more products using the drop-down menu. (Click the logo to return to the main dashboard at any time.)
Filter initial search results using filters to the left of the page.
Help a friend or colleague find an answer. Print, email, or share a link to an article.