Fulfillment FAQ
What are the requirements?
- ACS 11.0 or higher must be loaded
- Preferred Client contract
- Current non-profit account with USPS (if not, mailings will be charged regular First-Class rates)
- If using Standard Mail, Form 3623 must be provided to ACS Technologies prior to your first mailing
- Internet connection
- U.S. only
How do we get the information to you to send out?
Within ACS, there is an option under Contribution Reports that says Flex Statement Extract or Charitable Contributions Statement Extract. You will create an extract file based on the parameters you set on the setup tab. This creates a file that's saved on your system (specified by you).
After you export, use Inkwell to upload your file.
How do these statements look?
This service uses the Flex Statement form (green/yellow), which includes an area to print a contributor’s giving analysis graph in the bottom left hand corner of the form.
How often can we send statements using this service?
You can send statements monthly, quarterly, semi annually, and annually.
Note: If you are printing for a period other than annually, the graph will only show the current range being printed. For example, if you are printing statements for the second quarter, it will only graph amounts for April, May, and June. The other months will show zero.
How are the files processed?
Our printing partner has a production window of up to 2 business days for mail received before 10 AM PT. Please allow up to 7 business days for First-Class to be delivered by the USPS.
If we find that data is missing after a run has been processed, will there be a charge for reruns? What is the cost?
If the data was wrong or incomplete before the extract was run, we will charge for the rerun. However, we'll work with you to determine the most cost effective solution. If the error happens after the extract was run and uploaded for processing, we will rerun these at no charge.
How will this save us money?
To accurately compare cost savings, consider the following questions:
- How much do you pay for materials (e.g. your statement cost and envelopes)?
- How much do you pay on average for postage?
- How much does your labor—printing, stuffing, and sorting—cost to process?